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ICT SUPPORT TECHNICIAN APPRENTICE
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IT Support Apprentice
As an IT Support Apprentice, you will be working alongside a team of IT Support team to assist our users with their IT needs, both remotely and on-site. This is an excellent opportunity to launch a rewarding career in IT.
Key Responsibilities
- Responding to customer calls to understand and address IT issues
- Troubleshooting tech problems and providing support, both in person and over the phone
- Developing the ability to resolve system and network issues
- Setting up new user accounts, managing password resets, testing applications, and generating reports
- Building and setting up hardware such as computers, laptops, and phone systems
- Installing and configuring computer operating systems
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What we’re looking for
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- Someone who can explain technical concepts in simple terms
- A problem solver with a logical mindset
Upon successful completion of this apprenticeship, further opportunities may be available to you within the company, but the experience and skills gained should prepare you for future progression within the industry.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
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