National Museums Scotland
ICT Technician
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ICT Technician
Full Time | Full Time Salary: £30,496–£32,743 | 35 hours per week | Monday–Friday
Location: National Museum of Scotland, Edinburgh | Hybrid / Fully On-Site
National Museums Scotland is one of the leading museum groups in Europe with one of the largest and most diverse collections in the world.
As an organisation, we value creativity, inclusivity, collaboration, and forward-thinking. We are seeking enthusiastic, passionate, honest, and service-driven individuals to join our ICT Department.
Benefits
Joining National Museums Scotland as an ICT Technician offers:
- Contribution of 28.97% towards the Civil Service Pension Scheme
- 28.5 days annual leave (increasing to 33.5 days after 5 years), plus 8 paid public holidays
- Free access to national (and international) museums and exhibitions
- Wellbeing benefits, including a 24/7 Employee Assistance Programme
- Full access to all benefits from day one
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About the Role
National Museums Scotland requires an ICT Technician to provide centralised 1st and 2nd line ICT Technical Support across all users. You will:
- Ensure all ICT support actions are recorded, controlled, and managed to agreed standards
- Maintain reliable, secure, and accessible technology across multiple sites
- Focus on problem-solving, system uptime, and high-quality user experience (for colleagues and visitors)
Key Responsibilities
- Assist with availability, recovery, security, operating systems, cloud services, and general hardware/software support
- Provide direct support for desktops, laptops, printers, telephony, cloud platforms, and loan devices
- Maintain and update Service Desk records for incidents, faults, and requests
- Contribute to service continuity and participate in a weekend on-call rota
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Required Skills & Experience
- Excellent communication skills (clearly explaining technical issues to non-technical users)
- Proven 1st and 2nd line ICT support experience (across diverse systems and devices)
- Ability to manage prioritisation, meet SLAs, and handle high workloads
- Commitment to continuous learning, adaptability, and multi-site flexibility
Please review the full details in the Careers Portal (careers.nms.ac.uk).
Closing Date & Selection Process
- Closing Date: 08 JULY 2026
- Likely Selection Event: 20 JULY 2026 OR 21 JULY 2026
Visit National Museums Scotland Careers for further information.
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