Moore Kingston Smith
IFA Administrator
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Department: Financial Planning
Location: City, London Compensation: £30,000 - £36,000 / year
Description
We are a team of Chartered Independent Financial Planners, recognised by the Chartered Insurance Institute (CII). Our chartered status reflects our commitment to a client-first approach, ethical practice, and continuous professional development. We provide holistic financial planning — covering wealth management, family protection, retirement planning, and property finance — while integrating ESG principles for clients who value responsible investing.
Our financial planning team is growing rapidly, now nearly 50 strong, and we’re proud of the collaborative, values-driven culture we’ve built through organic growth and strategic acquisitions. We’re now looking for IFA Administrators to join our team as Client Services Executives, with a strong background in IFA administration within a financial planning or wealth management business.
In this role, you'll play a key role in delivering an exceptional client experience. Working closely with advisers and administrators, you’ll ensure accurate documentation, timely implementation of recommendations, and compliance with FCA regulations. This is an opportunity to be part of a collaborative, fast-growing team where your work directly supports clients in achieving their financial goals.
Key Responsibilities
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Client Service & Administration
- Act as a primary point of contact for clients, ensuring queries are resolved promptly and professionally.
- Prepare documentation and meeting packs for adviser/client appointments, including quotations and illustrations.
- Process new business and related documentation accurately, taking ownership of the full lifecycle of transactions.
- Maintain up-to-date client records within internal systems and produce valuations as required.
- Implement adviser recommendations and handle adviser charge, fee, and commission enquiries.
- Provide general administrative support to ensure high standards of client service.
Compliance & Quality
- Ensure all activities comply with FCA regulations, Treating Customers Fairly (TCF) principles, and internal policies.
- Support compliance reviews and resolve outstanding file queries.
Communication & Collaboration
- Build and maintain strong working relationships with advisers, colleagues, and external providers to deliver an efficient service.
- Liaise across departments and offices in a professional manner.
Operational Support
- Manage incoming enquiries, telephone calls, and meeting arrangements, including room bookings and visitor coordination.
- Maintain electronic filing systems and assist with general office administration.
- Contribute to project work and process improvement initiatives.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Professional Standards
- Complete mandatory training and engage in ongoing personal development.
- Uphold company values and ensure a positive client experience in all interactions.
- Undertake additional duties as required.
Skills, Knowledge and Expertise
Essential Skills & Competencies
- Excellent communication skills, both written and verbal, with the ability to build strong relationships.
- Proficient in Microsoft Office applications (Word, Excel, Outlook) for accurate documentation and reporting.
- Strong planning, organisational, and prioritisation skills to manage multiple tasks effectively.
- High attention to detail and accuracy in all work.
- Ability to adapt to a fast-paced, changing environment and meet tight deadlines.
- Proactive approach to identifying process improvements and driving efficiencies.
- Strong team player with the ability to work independently and use initiative.
- Customer-focused mindset, ensuring a positive client experience in all interactions.
Experience
- Previous IFA administration experience is essential, typically gained over approximately three years.
- Familiarity with new business processing and mortgage administration (desirable).
- Broad understanding of financial products and providers available on the open market (desirable).
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills