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IFM Program Lead – Food Services
We are looking for an IFM Program Lead – Food Services for our Integrated Facility Management business line.
About JLL
We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.
If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!
Role Purpose: The IFM Program Lead – Food Services EMEA is responsible for driving operational excellence and standardization across all food service operations within EMEA's workplace portfolio. This role will lead the tactical implementation of food service strategies, manage vendor relationships, and ensure consistent service delivery across 30+ locations in 12 countries. The position is accountable for improving customer satisfaction scores, driving operational efficiency, and supporting the journey toward zero subsidy operations while maintaining high-quality food services across all locations.
What this job involves:
Program Leadership & Service Delivery
Lead day-to-day management of food services across 30+ EMEA locations
Direct management of regional Food Services Managers + Program manager
Drive operational excellence and consistency across all food service venues
Implement and maintain food safety and quality standards
Reasons to use Rodeo
I’m in my final year doing Economics and I don’t know whether to apply for grad schemes now or do a masters first. What do you think?
Honest answer — it depends on where you want to end up. A lot of top grad schemes (Big 4, civil service, banking) don’t need a masters. Let’s look at the ones you’d be competitive for now, and we can decide if a masters actually adds anything.
Also worth knowing: most autumn 2026 applications are open now. Timing matters more than you think.
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Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
Graduate Consultant — 2026 Scheme
Why you're a good match
StrongYour economics background and your summer at a regional bank line up with what PwC looks for on the consulting scheme. Applications close in four weeks.
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Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Why you're a good match
You’ve got the grades and the economics background, and your bank internship is exactly the experience this scheme looks for. Apply soon — deadlines close within the month.
Experience fit
Your summer at the bank plus your econometrics coursework map directly to the day-one responsibilities on this scheme — client modelling, market briefings, and deal support.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Oversee operations of cafeterias, micro-kitchens, coffee bars, and vending services
Vendor Management & Performance
Coordinate with vendors across multiple countries
Monitor and manage service level agreements
Ensure compliance with local regulations and Amazon standards
Drive vendor performance improvement initiatives
Support vendor sourcing and transition processes
Customer Experience & Quality
Drive CSAT/WES improvement initiatives (current 33.4% to target 40.3%)
Manage customer feedback and resolution processes
Implement MVE standards across all food venues
Enhance customer communication and engagement
Support continuous improvement of service delivery
Financial Management
Support zero subsidy initiatives through operational efficiency
Manage operational budgets and P&L responsibilities
Monitor and optimize venue performance metrics
Drive cost optimization while maintaining service quality
Support financial reporting and analysis
Program Implementation
Execute food service transformation initiatives
Implement new food concepts and service models
Roll out standardized operating procedures
Coordinate new venue openings and service launches
Support innovation in food service delivery
Stakeholder Management
Collaborate with Amazon Food Services Strategy Lead
Partner with regional facility teams
Manage vendor relationships and performance
Coordinate With Other Workplace Experience Programs
Engage with internal and external stakeholders
Sound like you? To apply you need to have:
Essential Experience
Minimum 8 years' experience in corporate food service operations
Proven track record in multi-site food service management
Experience managing large-scale vendor relationships
Strong background in P&L management and financial analysis
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Demonstrated success in improving customer satisfaction metrics
Experience in implementing standardized operating procedures
Knowledge of food safety regulations and compliance requirements
Technical Competence
Understanding of food service operations and delivery models
Knowledge of contract management and vendor relations
Proficiency in financial management and analysis
Understanding of workplace experience metrics
Familiarity with food service technology platforms
Leadership & Personal Qualities
Strong leadership skills with ability to manage remote teams
Excellent stakeholder management capabilities
Problem-solving and strategic thinking abilities
Strong analytical and decision-making skills
Excellent communication and presentation skills
Ability to work in matrix organization structure
Change management experience
Cultural awareness and international business experience
Qualifications
Bachelor's degree in Hospitality Management, Business Administration or related field or relative experience level.
Professional certifications in food service management (advantageous)
Fluent in English; additional European languages beneficial
What You Can Expect From Us
You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. We’ll offer you a competitive salary and benefits package.
Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...
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Jessica, London
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