Pembrook Resourcing
(IM2456) Senior Service Advisor
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Senior Service Advisor
Pembrook Resourcing are currently seeking on behalf of their client a Senior Service Advisor to work in the aftersales department at their dealership.
The Ideal Senior Service Advisor
- Previous experience in a service role is preferred
- A passion to deliver a high standard of customer service
- An organised individual who can deal with many duties on the move
- Excellent telephone and face-to-face communication skills
- Administration skills, be able to use computers with confidence and the ability to organise and prioritise work
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Senior Service Advisor Key Responsibilities
- Establish rapport with and provide outstanding care to the customer
- Identify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labour and products
- Book in customer vehicles for servicing, with the objective of maximising labour utilisation and efficiency
- Arrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick-up and delivery of customer vehicles
- Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames.
- Ensure the customer understands the service charges what work will be or has been carried out involve technical advisers to answer queries where necessary
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