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Immigration Paralegal
Immigration Legal Advice Consultant – Helpline Role
In collaboration with national Citizens Advice, we run a national service providing advice and support to staff and volunteers from local Citizens Advice charities across England & Wales on immigration legal matters. This enables them to better assist their clients.
We deliver this through a national telephone helpline, and this role focuses on delivering advice and guidance for:
- Level 1 & 2 immigration enquiries
About the Role
At RCJ Advice, the Immigration team consists of:
- Two paralegals
- One solicitor
The paralegals work on the helpline most days. While the service primarily responds to helpline inquiries, opportunities for supporting casework may also arise.
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Requirements
Skills & Experience
You must have:
- A strong understanding of immigration law and rules
- At least six months’ experience giving immigration advice (either as a primary focus or as part of broader general advice)
- Exemplary communication skills, including:
- Conducting legal research
- Explaining complex information in clear, accessible language
- Ability to work efficiently in a high-call volume environment
Key Responsibilities
- Provide accurate, person-centred advice via telephone to clients with Level 1 & 2 immigration queries
- Assist users in navigating immigration processes and understanding options
- Support clients in accessing further help or expertise when needed
- Contribute to team-wide knowledge sharing and compliance with legal policies
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Team Culture
- Collaborative, supportive environment
- Opportunity to develop beyond the helpline into casework support
Note: This reflection of the cookie consent management system above was not directly related to the job role. If you have further questions or wish to apply, please submit an application detailing how your experience aligns with this position.
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