You'll be part of an experienced and supportive team, delivering a range of activities to support readiness for and implementation of the future solution.

We are people connected to care.

Job Description

Job responsibilities

Implementation and Readiness

• Assist Implementation Managers in developing and delivering future workforce solution readiness and implementation frameworks and guidance.
• Provide hands on support and guidance to user organisations in preparing for the future NHS workforce solution.
• Analyse and translate data into actionable insights to support decision-making and readiness planning.

ESR optimisation

• You'll provide support and guidance to user organisations in their optimisation of the current NHS workforce system (ESR).
• Lead and support optimisation initiatives.
• Collaborate with user organisations to ensure robust ESR optimisation project plans are in place as part of wider readiness.

Stakeholder Engagement

• Build and maintain strong, collaborative relationships with stakeholders.

Planning and Reporting

• Report on project progress, emerging risks and interdependencies.

Training and Capacity Building

• Promote a culture of accountability, innovation and continuous learning.
• Deliver targeted education and training to support ESR optimisation, future workforce solution implementation and promote a self-service culture, driving improved user experience.
• Encourage effective use of rollout materials and guidance.

Further details are provided in the job description and person specification.

The role is home based and successful candidates will be required to travel to NHS organisations across the South, as needed, and regular regional and national team meetings.

If you're passionate about working in a high performing team, delivering change, improving workforce systems, and making a meaningful impact across the NHS, we'd love to hear from you.

Person Specification

Skills

Essential

• Extensive knowledge of the functionality within the current workforce solution (ESR) in the context of supporting User Organisations to optimise and realise the benefits of the solution.
• Being part of a team: A team player with the ability to collaborate and support team colleagues.
• Current ESR knowledge: Ability to deliver credibility of the ESR solution and challenge conventional and traditional approaches, ensuring that they are aligned with both current system optimisation and the readiness and implementation goals for the future solution.
• Project and Programme Management: Knowledge and evidence of operational and programme delivery, project planning and implementation, including monitoring progress.
• Data insight and reporting: Analytical approach, with the ability to produce clear and concise information to inform readiness assessment and implementation planning.
• Stakeholder Engagement and Relationship-Building: Proven skills in building relationships and engaging stakeholders at all levels to foster collaboration and ensure shared goals are met.
• Change Management: Experience in change management principles and methods, to be able to work effectively with the future supplier and influence User Organisations to drive their organisational change journeys, manage resistance, and deliver skill development.
• Communication and Influence: Excellent communication skills with the ability to inspire and influence and secure buy-in from stakeholders and manage cross-functional relationships.

Desirable

• Knowledge of Workforce Solutions/ERP Systems: Familiarity with workforce management, HR, or ERP system environments and an understanding of common challenges and best practices in system transition.
• Ability to operate in a complex and dynamic environment.
• Knowledge of the NHS landscape and the different organisation types that make up the NHS to support User Organisations in their readiness activities.
• Understanding of continuous improvement methodologies, such as PROSCI, Lean or Six Sigma, to support ongoing optimisation efforts.

Experience

Essential

• Demonstrated experience in an implementation role within an operational service delivery environment.
• Experience in programme management, or change management setting, ideally in technology or workforce solutions.
• Evidence of managing system implementations and supporting teams through change.
• Experience in stakeholder management and relationship building at an operational level, with a focus on engagement and collaboration.
• Experience with data insight and reporting to support decision making and inform readiness and implementation strategies.

Desirable

• Experience in an HR, workforce management, or Enterprise Resource Planning/Human Capital Management systems environment.
• Experience working in the NHS or public sector.
• Familiarity with continuous improvement methodologies (e.g., PROSCI Lean, Six Sigma).

Qualifications

Essential

• Postgraduate Degree or equivalent.
• Evidence of Continued Professional Development.

Desirable

• Master's degree or Postgraduate professional qualification (e.g. MCIPD).
• Project Management Qualification - PRINCE2 Foundation or equivalent.
• Qualification in programme management, or a related discipline.
• Change Management qualification (e.g., PROSCI).