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Implementation Consultant
About G2 - The Company
G2 is the world's largest and most trusted software marketplace. When you join G2, you’re joining the industry’s leading team that helps businesses reach their peak potential by powering decisions and strategies with trusted insights from real software users.
Now, we have joined forces with Capterra, SoftwareAdvice, and GetApp to create the largest source of online data and software insights to fuel intelligent buying in the age of AI. With 200M+ combined annual visitors and 6M verified reviews, we are now the centralized place to enable software buyers to make better and faster decisions with confidence.
And we are just getting started! We are setting out to transform the global B2B software industry and become the most trusted data foundation for buyers and sellers of software for the age of AI.
Does that sound exciting to you? Come join us as we try to reach our next PEAK!
About G2 - Our People
At G2, everything we are and what we do is grounded in our PEAK values:
- Performance
- Entrepreneurship
- Authenticity
- Kindness
Working at G2 means you are part of a value-driven, growing global community that climbs PEAKs together.
- We cheer for each other’s successes
- We learn from our mistakes
- We support and lean on one another during challenging times
With ambition and an entrepreneurial spirit, we push each other to take on challenging work, which will help us all to grow and learn.
You will be part of a global, diverse team of smart, dedicated, and kind individuals—each with unique talents, aspirations, and life experiences. At the heart of our community and culture are our people-led ERGs, which celebrate and highlight the diverse identities of our global team. As an organization, we are intentional about our DEI and philanthropic work (like the G2 Gives program) because it encourages us all to be better people.
About The Role
As an Implementation Consultant, you'll own the critical first ninety days of the customer relationship for G2's Buyer Intent clients, guiding them through a seamless onboarding experience and setting the foundation for long-term success.
In this role, you'll serve as a trusted partner and project lead, bringing together:
- Strong communication
- Meticulous attention to detail
- Sharp technical problem-solving to deliver an exceptional implementation experience.
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You'll develop a deep understanding of each customer’s tech stack to ensure integrations run smoothly and to engineer creative solutions that unlock real, measurable value from G2’s products.
The ideal candidate brings:
- A high degree of professionalism
- An ownership mentality
- The project management chops to juggle multiple implementations at once
You’ll also need to:
- Be technically fluent enough to navigate customer systems
- Troubleshoot integrations
- Surface smart solutions
- Translate complexity into clarity for both technical and non-technical stakeholders alike
In This Role, You Will
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Lead customers through an outlined onboarding process and advise on best practices to take full advantage of the G2 product
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Problem-solve with customers to get the G2 product integrated and delivering value in their environment—sometimes finding creative solutions within the customer system
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Use extensive knowledge of integrations and go-to-market systems to be a thought partner with customers for how G2 solutions can deliver value for their business
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Manage a portfolio of accounts with varying project statuses
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Form strong relationships with customers and work to keep them fully engaged throughout the implementation process through completion
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Conduct client training sessions to ensure understanding of product and G2 resources
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Drive key milestone meetings and manage the escalation process when customers are off-track
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Provide ongoing, on-demand support for:
- Integrations
- Insights
- Data mapping for customer accounts after initial onboarding
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Collaborate with:
- Sales
- Account Managers
- Customer Success Managers and other roles to ensure a smooth handoff and knowledge sharing
Minimum Qualifications
We realize applying for jobs can feel daunting at times. Even if you don’t check all the boxes in the job description, we encourage you to apply anyway.
To be considered for this role, we require:
- 3+ years of experience in any of the following:
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Customer service
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Customer support
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Sales engineering
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Project management
in a B2B environment
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Your very own career expert that helps elevate your application to the next level.
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Ability to problem-solve technical issues with customer systems
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Outstanding presentation and communication skills
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Proven project management and follow-up skills while maintaining attention to detail
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Ability to:
- Build rapport
- Collaborate effectively both within the company and externally
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Capacity to learn quickly and work independently in a fast-paced environment
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Experience with B2B marketing and sales tools, such as:
- Salesforce
- HubSpot
- Segment
What Can Help Your Application Stand Out
Technical support background—especially helping customers integrate SaaS systems with their environment—is a significant plus.
Our Commitment to Inclusivity and Diversity
At G2, we are committed to creating an inclusive and diverse environment where people of every background can thrive and feel welcome. We consider applicants without regard to:
- Race
- Color
- Creed
- Religion
- National origin
- Genetic information
- Gender identity or expression
- Sexual orientation
- Pregnancy
- Age
- Marital status
- Veteran status
- Physical or mental disability status
Learn more about our commitments [here].
For job applicants in California, the United Kingdom, and the European Union, please review this applicant privacy notice before applying.
How We Use AI Technology in Our Hiring Process
G2 incorporates AI-powered technology to enhance our candidate evaluation process:
- Initial application screening
- Skills assessment analysis
- Identifying candidates whose qualifications align with specific role requirements
While AI technology supports our recruitment workflows, all final hiring decisions remain under human oversight and judgment.
Your Choice Matters
If you would prefer that your application be reviewed without AI assistance, you can opt out by entering your email address in the email entry field at the bottom of the Automated Processing Legal Notice.
Choosing to opt out will not disadvantage your application in any way—we will ensure your materials receive a thorough manual review by our hiring team.
For additional details about how we handle your information throughout the application process, please review G2's Applicant Privacy Notice.
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