Zellis
Implementation Engagement Manager - HCM
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Engagement Manager
As an Engagement Manager, you will support the Engagement Directors, responsible for Implementation project governance, customer relationship management, and supporting sales growth.
In this role, you will be supporting the Implementation project teams and the commercial/sales teams on an engagement by engagement basis to achieve the outcomes committed to the customer. You will need to be extremely credible with customers, have a strong growth and governance track record, and be able to energize and motivate a team who has come together for the specific engagement.
This is a hybrid role with an expectation to be in the office at least once per week and can be based from our offices in Watford, Bristol, Peterborough, or Birmingham. As part of the role, you will be expected to travel to other Zellis offices, as well as customer sites as required.
Responsibilities;
- Market-facing involvement with key clients; specifically to participate in selling and closing major engagement bids and initiatives in services, with a focus on onboarding new customers to Zellis
- Under the guidance of the Engagement Director, identifying and pulling together the right project team with the right mix of skills for each engagement and on occasion project managing projects without the need for a project manager
- Pricing for each project ensuring we are competitive and do not act as a barrier to switch
- Oversee governance of and reporting progress on key KPI's to the Engagement Director
- Leading on post implementation reviews and implementing lessons learnt in other engagements
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Skills & Experience
- Experience leading medium-large scale Implementation, software, advisory, or Managed Services customers with medium-large scale employee volumes (over 10,000 Employees and £300k budgets), preferably as a Portfolio Manager
- Ability to act as portfolio lead across medium-high complexity programmes and projects, including over multiple workstreams (cross customer, cross sector, third party, and internal cross functional)
- Experience managing & owning Programme KPIs, objectives, financial measures, planning, resourcing, deliverables
- Experience supporting commercial teams and pricing for programmes/projects in the sales pipeline
- HR/Payroll software or outsourcing experience (advantageous)
- A positive and curious mindset for AI-first working, embracing the impact that 'human+AI' can bring to the world. You'll be adept at using AI tools, able to demonstrate examples of where you've utilised AI to improve your output or delivery efficiency, and you embrace the opportunity to learn more about how AI can drive enhancements in the way we work
Benefits & Culture
At Zellis, we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers, and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services.
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Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organization. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day:
- Unstoppable together.
- Always learning.
- Make it count.
- Think scale.
Our people are critical to our ongoing success; we’re proud of our inclusive culture that gives you the platform to grow, challenge the status quo, and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis, you’ll have the chance to stretch and challenge yourself in an environment that’s varied, flexible, and hugely supportive.
We also love to reward and recognize our brilliant colleagues. As part of your benefits package, you’ll receive:
- A competitive base salary.
- 25 days annual leave, plus your birthday off and the opportunity to buy additional holiday.
- Private medical insurance.
- Life assurance 4x salary.
- Enhanced pension scheme with company contributions up to 8.5%.
- A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.
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