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Implementation Engineer
Implementation Engineer – Remote (UK)
We deliver unified access and security management programs that eliminate friction, empowering healthcare and mission-critical organizations to work smarter, faster, and more securely. Here, you’re not just another hire—instead, you become part of a collective spirit: a team that drives growth, embraces challenges, and wins together.
If you believe that work should be more than a job, if you thrive in a fast-moving environment, and if you want to make an impact every day, then Imprivata is the place for you.
About the Role
We are seeking a talented Implementation Engineer to join our team for a remote opportunity based in the UK, with support provided for our French-speaking customers and partners.
Job Summary
The Implementation Engineer ensures the successful post-sales planning and execution of software implementations for customers. This role combines technical expertise, project management skills, and customer-centric problem-solving to deliver high-quality solutions and drive customer satisfaction.
Key Requirements:
- Native-level fluency in French (written and spoken) – Essential
- Strong command of English – Mandatory
- Preferred: Advanced German skills
The Engineer will also play a key role in refining Imprivata’s deployment methodologies, implementation best practices, and technical training for partners, ensuring long-term success of deployments.
Key Responsibilities
- Conduct technical environment assessments and provide detailed solution recommendations for project execution.
- Lead the customer implementation lifecycle, from initial project kickoff to end-user deployment, including installation, testing, and troubleshooting.
- Contribute to the development and improvement of project methodologies, documentation, and best practice training for internal and external stakeholders.
- Act as a solutions specialist, understanding Imprivata’s product suite (EAM, MFA, PAS, MAM) and their integration with Citrix, VDI, AutoIT, and other tech stacks.
- Support the PMO by maintaining an up-to-date repository of Imprivata solutions and offerings to streamline project execution.
- Assist with technical training initiatives, including Technical Collateral, Field Workshops, and best practice guidelines to promote standardization across implementations.
- Deliver advanced onboarding sessions to customers and channel partners on Imprivata’s technologies.
- Collaborate with senior leadership to upskill and develop team members through mentorship and technical guidance.
- Adapt to additional responsibilities as required.
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Qualifications & Requirements
Education & Experience
- Bachelor’s degree in Business, Computer Science, Engineering, or a related field, or equivalent work experience.
- 5+ years in enterprise software or custom technology implementations, particularly in areas with end-user impact (client-server applications).
- 3-5 years of hands-on Windows administration, including independent troubleshooting and system optimization.
Technical Skills
- Native fluency in French; fluent English (German an advantage).
- Working knowledge of Imprivata solutions (EAM, MFA, PAS, MAM) is a strong asset.
- Experience with enterprise healthcare technologies, including:
- Electronic Medical Records (Epic, Cerner, MEDITECH)
- Virtualization platforms (Citrix, VMware, Hyper-V, Nutanix)
- Mobile Device Management (MDM), IAM (SSO, provisioning, governance)
- Enterprise networking and security models
- Experience with relational databases (SQL Server, Oracle, MySQL, PostgreSQL) -Working knowledge of SQL scripting, stored procedures, and ADO.NET integration.
- CRM platform familiarity, ideally Salesforce.
- Basic proficiency in scripting (VBScript, JavaScript, PowerShell, AutoIt).
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Soft Skills & Certifications
- Customer-centric mindset with exceptional communication, consulting, leadership, and problem-solving skills.
- Ability to execute complex projects with precision, backed by:
- Solid project management skills
- Strong analytical thinking
- Time management under pressure
- PMP certification is a plus.
- Years in healthcare IT would be ideal, but experience in banking or manufacturing is also highly valued.
- Experience implementing enterprise applications in regulated environments.
What We Offer
Beyond impactful work, we provide: ✔ A competitive total rewards package ✔ Career development opportunities ✔ A collaborative, supportive company culture ✔ Freedom to innovate and drive change
We’re equipped to handle the challenges you bring to the table—and support you through growth.
If you're eager to build your career, back a business that empowers others, and make real-world impact, we want to hear from you!
Imprivata is an Equal Opportunity Employer. We provide opportunities without bias based on race, religion, age, sex, national origin, disability status, veteran status, sexual orientation, gender identity/expression, or any other characteristic protected by law.
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