Patchwork
Implementation Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
About Us
Since 2016, Patchwork Health has been dedicated to enabling truly flexible and sustainable working for all healthcare staff. Their fully integrated workforce management solution helps optimise outcomes for organisations, managers, staff, and patients alike—built by healthcare veterans and co-created with the NHS.
Patchwork offers solutions such as:
- Temporary staff banks – enabling sourcing of temporary staff from approved pools
- Collaborative staff banks – allowing healthcare organisations to team up and share caches of temporary workers
- Innovative rostering solution – offering more flexible and sustainable permanent staffing
- Agency Manager – simplifying selection of temporary staff from external agencies
- Patchwork Insights – providing managers with data oversight to track workforce trends, shift fill rates, and pay escalations for reliable planning
Patchwork Health has been recognised with HSJ’s 2022 Staffing Solution of the Year, alongside the HSJ Partnership Award and Spectator’s Economic Innovator of the Year Award.
The Role: Implementation Manager
Patchwork’s Implementation Managers drive successful project implementations of their software solutions, ensuring optimal outcomes for clients. You’ll need deep insight into client needs, the ability to configure and deliver tailored solutions, and a commitment to delivering an exceptional client experience.
Primarily focused on Rota implementations, you’ll lead projects while working independently in key phases like proposal creation and product demonstrations. Partnering with Implementation Consultants, you’ll adhere to best practices and internal governance frameworks to meet timelines and budget.
Key Responsibilities
Project Management
- Lead multiple Patchwork software implementation projects, ensuring adherence to project frameworks, budgets, and timelines.
- Serve as a key point of escalation within the Implementation Team, influencing project outcomes while maintaining accountability.
- DIRECT ClOSE Collaboration with Director of Implementation to strengthen team expertise through improved processes and documentation standards.
- Ensure high-quality project documentation (proposals, timelines,artefacts) internally and externally, utilising templates and promoting best practices.
- Independently craft ** bespoke proposals** and deliver outstanding product demonstrations throughout implementations.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Stakeholder Management
- Collaborate effectively with Implementation Leads and project teams, maintaining strong internal relationships for seamless handovers.
- Skillfully navigate client organisational structures to identify the right stakeholders and achieve implementation objectives.
- Build and maintain exceptional client relationships at all levels—including C-Suite and board members—to drive project success.
- Educate clients on Patchwork solutions’ use cases while pushing back respectfully on unrealistic expectations to ensure project viability.
- Manage external expectations to prevent under-delivery; communicate progress, milestones, and challenges transparently.
- Demonstrate commercial awareness, including understanding client procurement practices and internal politics, to protect and optimise relationships.
- Drive solutions—whether through product configuration or Product Team negotiation—to resolve project delays.
Product Knowledge
- Strengthen relationships with Product and Technology Teams to understand product capabilities and future enhancements.
- Deep knowledge of workforce management workflows beyond Patchwork (e.g., bank management, managed services.
- Utilise workforce data to guide clients toward optimal decisions and improve outcomes through implementation.
- Act as a subject matter expert on Patchwork products, supporting clients and users to maximise value.
Research & Innovation
- Stay current with industry trends, emerging technologies, and best practices.
- Evaluate new tools and methodologies to foster continuous improvement across implementations.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Requirements
Essential
- Proven enterprise project management experience (B2B-style) with preferred exposure to Rota/Rostering Implementations, NHS, healthcare, or HealthTech industries within a SaaS environment.
- Exceptional stakeholder management skills, with experience coaching, influencing, and earning respect at senior levels.
- Experience developing and maintaining project documentation (PIDs, approaches, timelines etc.).
- Outstanding communication skills: ability to present confidently to diverse audiences, including senior stakeholders.
- Solution-oriented mindset with strong critical thinking and analytical ability.
- Competence as an independent and self-starter, comfortable engaging with multiple parties.
- Detail-oriented and tech-savvy, able to adapt quickly to new systems and methodologies.
- Ability to thrive in a fast-paced scale-up environment, embracing its dynamic nature.
Nice to Have
- Project Management qualification (e.g., PRINCE2, CSM, PMI).
- Direct experience or strong familiarity with NHS, healthcare, or healthtech.
- Working knowledge of workforce applications or SaaS platforms.
Benefits
- Salary range: £45,000 - £50,000
- Hybrid + flexible working
- Cycle Scheme
- Tech Loan Scheme
- Employee Assistance Programme (Health Assured)
- Personal Learning & Development Budget
- Flexible income options (Stream)
- Dog-friendly London Hub
- Lively social culture: unlimited refreshments, games, and co-working spaces across the UK
The Small Print
- No individual feedback will be provided if you haven’t heard back within two weeks of applying.
- Patchwork is an inclusive employer, committed to adhering to and exceeding diversity, equality, and inclusion standards throughout the employee lifecycle. Read about their pledges and policies on their website.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location