Cardstream
Implementation Specialist
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Location: Taunton | On-Site
Working Hours: Monday – Friday, 9:00am – 5:30pm
Starting Salary: £31,500 (dependent on experience)
About the Role
An exciting opportunity to join our award-winning FinTech team as an Implementation Specialist, working with partners and merchants to onboard, integrate and launch payment solutions.
This role combines technical problem-solving with customer interaction. You'll work closely with software developers, delivery teams and customers to support API integrations, troubleshoot technical issues, and ensure successful go-lives.
This is an ideal opportunity for someone with software development experience who enjoys working directly with customers. Whether you're an experienced implementation professional or a junior developer looking to move into a customer-facing technical role, we'll provide the support and training needed to succeed.
Key Responsibilities
- Manage the technical onboarding and implementation of new partners and merchants.
- Guide customers through API integrations and testing.
- Support customers during implementation, troubleshooting technical issues and providing solutions.
- Work closely with Development, Product and Commercial teams to deliver successful implementations.
- Configure and validate payment solutions for customer requirements.
- Use tools such as Postman to test APIs and demonstrate integrations.
- Create and maintain technical implementation documentation.
- Monitor implementation progress and communicate updates to customers and internal stakeholders.
- Identify opportunities to improve implementation processes and customer experience.
- Support multiple implementation projects simultaneously through to successful go-live.
- Escalate technical issues where appropriate and work alongside developers to resolve them.
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What We’re Looking For
Essential Skills
- Experience with at least one programming language such as PHP (advantageous), Python, C#, Java, JavaScript or similar.
- An understanding of APIs and REST web services.
- Ability to read, understand and troubleshoot code.
- Excellent communication skills and confidence speaking with customers.
- Strong problem-solving and analytical skills.
- Ability to explain technical concepts to both technical and non-technical audiences.
- Comfortable working across multiple projects.
- Willingness to learn new technologies quickly.
- Excellent attention to detail.
Desirable Skills
- Experience using Postman.
- Understanding of JSON, XML and HTTP.
- Experience integrating APIs.
- Knowledge of SQL.
- Exposure to Git or other version control systems.
- Experience within payments or FinTech is advantageous but not essential.
- A degree in Computer Science, Software Engineering or a related discipline is beneficial, although equivalent commercial experience is equally valued.
Benefits
- Employee Assistance Programme (EAP)
- Private Medical Insurance including dental cover
- Access to a wide range of exclusive perks and discounts
- Annual leave entitlement that increases with length of service
- Opportunity to grow within a fast-moving Fintech business
About You
- Service-oriented and customer-focused
- Results-driven with a proactive approach to problem solving
- A confident communicator who can professionally guide customers through troubleshooting and support processes
- A collaborative team player who thrives in a dynamic environment
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Equality and Diversity
We are an equal opportunities employer and are committed to creating an inclusive environment for all employees. We welcome applications regardless of age, disability, gender identity, marital status, race, religion or belief, sex or sexual orientation, in line with the Equality Act 2010.
Recruitment Process
On receipt of your application, the hiring manager will assess your CV against the criteria for the role. Shortlisted candidates will be contacted via telephone or email and invited to interview.
Additional Information
- Employment is subject to a satisfactory completion of a DBS check.
- Applicants must be able to work in the UK unrestricted. Sponsorship is not available for this position.
- Application/CV records will be kept securely for a maximum of 12 months. Cardstream will only use the personal information provided in order to process the application in accordance with the Data Protection Act 1998.
- Applicants will need to comply with the requirements of the Data Protection Act 1998, it is the responsibility of individual staff members to protect data and to take all reasonable steps to ensure all data is kept securely.
- Applicants will need to comply with Cardstream’s policies and procedures including Health and Safety Policy and Equality and Diversity
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