CPOMS Systems
Implementation Specialist - UK
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Professional Services Engineer - UK
Employment Type
Full Time and Permanent
Location
Hybrid/UK
Department
Professional Services
Reports To
Professional Services Manager
In-Office Requirement
Flexible
Travel Requirement
Up to 50%
Work Schedule
- 8.30am - 5.00pm Monday to Thursday
- 8.30am – 4.30pm Friday
- One hour lunch break each day
Position Overview
The Professional Services Engineer is a key position to support CPOMS continued growth and expanding our market leading position by ensuring a successful implementation for our clients. The Professional Services Engineer will be responsible for the following:
- The implementation of CPOMS, StaffSafe, Engage, VisitorSafe, Raptor Emergency Management, and other related systems as necessary.
- Delivering the highest levels of customer satisfaction through project management of implementations, services, and trainings.
- Complying with data privacy legislation.
Job Duties & Responsibilities
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- Meets with clients following the sale to align on goals, priorities, stakeholders, and timelines.
- Creates a project plan outlining the roles and responsibilities needed to meet customer goals.
- Ensures the completion of key milestones to achieve customer goals.
- Communicating with clients throughout the implementation process.
- Ensuring that the project team is aware of key deliverables and project milestones.
- Demonstrates well-rounded knowledge of Raptor products and training approaches.
- Manages complex implementations with small-market customers.
- Adheres to departmental process and procedure and maintains systems of record.
- Facilitates training to administrative and end users of the CPOMS and Raptor software.
- Supporting the Professional Services Manager and the wider Team with all administration tasks.
- Updating and maintaining customer databases using Salesforce and internal systems.
Qualifications
- Organized, disciplined, with a flexible independent approach with strong ability to multi-task and manage multiple high priority projects.
- Emotionally intelligent, engaging listener and thoughtful communicator possessing exceptional written and verbal skills.
- Strong communicator, personable and collaborative.
- Demonstrate maturity and acumen navigating business and professional environments.
- Comfortable working independently.
- Objective and goal-oriented professional who is used to achieving targets.
- Demonstrated experience in leading business process reviews, design reviews and change management with clients.
- Excellent hands-on skills with office productivity tools.
- Strong desire to learn.
- Strong analytical and troubleshooting skills.
- Exceptional interpersonal skills and ability to explain software to non-technical users.
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Other
- Must be flexible to work outside core hours for customer training as and when necessary and may include overnight stays
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