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Implementations Agent
Job Opportunity: Implementations Agent (Remote) – United Kingdom
A unique opportunity to shape and scale the customer activation journey for an international B2B SaaS platform, collaborating with Sales, Product, Customer Success, and Implementation teams in a fast-paced, growth-focused environment.
About the Role
This remote position (with HR managed by Jobgether) is offering an exciting challenge for an autonomous, results-driven professional who thrives in a dynamic setting, helping growing companies unlock value through digital transformation.
As the first dedicated Implementations Agent in this function, you’ll:
- Build scalable activation processes that drive measurable outcomes.
- Proactively engage mid-stage customers to increase platform usage and prevent churn.
- Partner across teams to refine onboarding workflows and improve end-to-end customer journeys.
- Leverage data to optimize strategies—tracking key metrics like time-to-value, activation rates, and engagement trends.
If you’re passionate about combining hands-on execution with strategic problem-solving, this role offers autonomy, rapid impact, and significant growth potential in a collaborative, innovation-driven culture.
Responsibilities
Key Accountabilities
- Oversee a portfolio of 15–25 customer accounts, leading them through each stage of platform adoption—diagnosing challenges, prioritizing intervention, and driving escalation where needed.
- Identify risks of inactivity/churn through deep client analysis, implementing corrective measures (e.g., calls, workshops, or troubleshooting) to boost retention.
- Design, document, and iteratively improve customer activation playbooks, ensuring consistent delivery across teams.
- Collaborate with the Implementation team to guarantee seamless handoffs from sales to active adoption—minimizing friction and maximizing customer confidence.
- Analyze data (via Salesforce, Metabase, Snowflake, or similar tools) to assess platform usage, prevent drop-offs, and tailor outreach strategies.
- Work with Sales, Product, and Customer Success to identify hurdles and advocate for improvements that unlock customer success.
- Own the end-to-end customer activation journey, troubleshooting barriers and crafting tailored solutions to drive measurable outcomes.
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Requirements
Skills & Experience
- 3–4 years in Customer Success, Onboarding, Activation, or SaaS client-facing roles with prior experience in B2B digital adoption for small/medium businesses, agtech, supply chain, or related markets.
- Strong ability to build customer relationships while keeping an eye on KPIs, especially:
- Time-to-value metrics
- Activation rates
- Engagements (e.g., sessions, feature adoption)
- Churn risk indicators
- Data-driven mindset: Rooted in measurable impact and analytical problem-solving.
- Proven success in maximizing customer usage—particularly within transitioning-from-offline-to-digital audiences.
- Highly autonomous with experience forming scalable processes in fast-growing teams with limited hand-holding.
- Fluent native Spanish + Highly proficient English (communication for international touchpoints).
- Knowledge of CRM/platform analytics tools (Salesforce, Metabase, Snowflake simply desirable but not mandatory).
- Prior exposure to marketplace models or niche agri/SaaS industries considered a plus.
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Soft Skills & Attitude
- A customer-first mindset—determined but adaptable to diverse client needs.
- Agile and go-getter; comfortable evolving processes to fit scalability goals.
- Collaborative team player—empowers peers while aligning on customer-centric outcomes.
Benefits
This role releases full remote flexibility, chosen for teams working across the Americas and Europe. Terms reflect a supportive, growth-oriented culture:
- Permanent full-time contract with competitive salary based on experience.
- Ongoing professional development—English classes, certification support, and structured mentorship.
- Autonomy with high-impact accountability, delivering on established success frameworks.
- Diverse team environment with shared ownership of mission and diverse skill-sets across departments.
Who We Are
Jobgether uses an AI-driven screening system to match your profile to the hiring employer’s priorities before advancing直到面试阶段. By applying, you acknowledge your data (including CV, birth date, and other equal measure info) may be processed to match with this opportunity. Know your rights under GDPR (e.g., access/rectification/objection requests may be made at any time).
Apply now—your next step in remote B2B SaaS activation delivery could begin here!
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