Cafcass (Children and Family Court Advisory and Support Service)
Improvement Manager (Social Work)
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Improvement Manager (Social Work)
Improvement Manager – National Improvement Service (NIS)
The National Improvement Service (NIS) supports quality assurance and improvement in social work practice across Public and Private Law proceedings, empowering Cafcass to deliver exceptional experiences for children and young people.
As Improvement Manager, you’ll drive practice improvement nationally, influencing how we support practitioners, enhance outcomes for children and families, and foster a culture of continuous learning and development.
Key responsibilities include:
- Developing and delivering training, quality assurance, and auditing
- Providing targeted improvement support, including incident response for both internal and external submissions
- Collaborating with operational teams on targeted improvement initiatives
- Embedding evidence-based practice improvements
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About the Role
This dynamic and flexible role operates in a hybrid remote setting. While location flexibility is a key benefit, occasional in-person attendance for team meetings, development days, and training delivery is expected.
Key Responsibilities
- Lead and support quality assurance and improvement activity across Cafcass, using:
- Data and audit findings
- Learning insights
- Feedback and practice expertise
- Work closely with operational managers and leaders to:
- Identify practice strengths and areas for development
- Support the implementation of evidence-informed changes
- Design and deliver training programmes aligned with organisational goals.
- Conduct quality assurance audits and action feedback effectively.
- Respond to significant incidents, producing submissions for internal and external review.
- Partner with operational teams on targeted improvement work, providing hands-on support and guidance.
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Person Specification
Essential Criteria
- Must hold a qualification or registration in social work (e.g., qualified social worker or equivalent).
- Registered with Social Work England.
- A track record of developing systems to improve practice for children.
- Quality assurance or audit experience in a child protection or safeguarding context.
- Training development/delivery experience, with a proven ability to engage practitioners.
DesirableCriteria
- 3+ years’ experience working with children and families.
- Skills in monitoring, managing, and improving team and individual performance.
- Experience with significant incident response, including reports, analyses, or interventions.
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Benefits and Support
Cafcass offers:
- Hybrid working flexibility with access to the necessary tools and resources.
- Robust wellbeing support for colleagues.
- Competitive benefits package, reinforcing our commitment to employee well-being.
- A purpose-driven environment where you can advocate for children and young people in critical moments.
Next Steps & Timelines
The application process is simple and flexible—save your progress and return to it before the closing date.
Key Dates
- Closing Date: [Expiry Date]
- Initial Interview: 16th July or 20th July
- Final Interview: 28th or 29th July (remote via MS Teams).
Note: Recognising potential holiday periods, we welcome advanced notice if these dates conflict with your availability.
Informal chats available
Contact Stephanie Coole for casual role discussions. While she will respond promptly, expedite your application if the closing date is approaching.
Pre-employment Q&A
- Information about offer and checks processes is available pre-application.
- Highlight concerns or questions about pre-employment requirements during application—these will not impact selection and remain confidential.
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