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On 1 April 2026, NHS National Services Scotland (NSS) and NHS Education for Scotland (NES) became one national organisation, focused on continuity today and a stronger, more connected service for tomorrow. As part of this transformation, NSS and NES have joined to form a new organisation: Public Services Delivery Scotland (PSD Scotland). This new organisation will play a pivotal role in supporting the renewal and ensuring the long-term sustainability of health and care services across Scotland.
About The Organisation
PSD Scotland unites expertise from NES and NSS in a way that will allow us to accelerate national programmes to support the NHS to deliver better care, now and in the future. We support staff with education and training, provide the tools and data that improve services, and run vital national functions such as procurement, logistics and blood, tissue and cell services.
The Post
The core purpose of the Digital & Security organisation is the provision of world class Digital and Security expertise, solutions and services to our customers, which include Public Services Delivery Scotland, NHS Boards, Scottish Government and the wider Public Sector in Scotland.
As an IM&T Technician you are the face of internal general technical support within Public Services Delivery Scotland. You will support hardware, software and systems, triaging when necessary to specialist support teams, building networks of contacts, managing onboarding and offboarding of members of staff as well as creating and managing incidents and requests to completion.
The Candidate
Applications are invited from individuals who are educated to Degree level or equivalent experience in a relevant discipline (e.g. IT Technical Support / Systems administration)
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As a successful candidate you would bring a blend of technical IT support expertise and excellent customer service skills. You would be experienced in supporting Microsoft 365 technologies, managing and prioritising service desk tickets, and resolving technical issues efficiently. You would be a confident communicator, work well as part of a team, demonstrate sound judgement, and be adaptable in a busy environment. Experience within NHS IT services, ITIL-based support environments, and ServiceNow would be advantageous.
Location and Working Pattern:
Gyle Square, Edinburgh or Delta House, Glasgow.
Currently hybrid working
Monday to Friday, 36 hours per week.
It is a condition of this employment that you must live and remain a resident within the UK and have entitlement to work in the UK for the post in which you will be employed.
Benefits
Our benefits package includes pension scheme, comprehensive range of work life balance policies, occupational health services, learning resource centres and discounted leisure, financial and shopping benefits. HR Benefits Brochure.
Inclusion
Public Services Delivery Scotland is a national organisation and, as an anchor institution, it is our ambition to be a diverse and inclusive organisation where everyone feels welcome. We recognise that flexible working creates an inclusive workplace where employees can thrive and feel confident about their ability to balance their personal and professional responsibilities. This is supported through Once for Scotland flexible working policies. PSD Scotland has made a long-term commitment to staff health and well-being and offers many learning and development opportunities to support and improve our approaches to diversity, inclusion and mental health in the workplace. There are a number of equality staff networks in place which all staff are welcome to join. We are also an equal opportunities employer and as such guarantee to interview all disabled applicants who meet the minimum criteria for our vacancies. As an accredited Disability Confident Leader, it is the aim of PSD Scotland to offer a fully accessible and inclusive recruitment service that supports applicants on their candidate journey. If you are interested in any reasonable adjustments, please contact the Recruitment Team on NSS.wfrs@nhs.scot
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Further Information
For an informal discussion on the post, please contact Michael McLeod, Team Leader at Michael.McLeod@nhs.scot
Closing date for completed applications is Friday 17th July 2026.
Please note that the majority of correspondence is sent by e-mail only, so please check your e-mail regularly (including junk folders).
We are an equal opportunities employer and as committed participant in the disability confident scheme, guarantees to interview all disabled applicants who meet the minimum criteria for our vacancies however, where exceptionally high application volumes make this impracticable, a fair and proportionate shortlisting approach will be applied in line with Disability Confident guidance
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