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Job Description
Waldorf Astoria London - Admiralty Arch is seeking a In Room Dining Manager to join the pre-opening team for this highly anticipated new luxury hotel opening later this year.
About the Role
This is a unique opportunity for an experienced luxury hospitality leader to join the founding team and help shape the guest experience at this landmark hotel.
Location: Located at the end of The Mall opposite Buckingham Palace, Waldorf Astoria London – Admiralty Arch will feature 100 elegant rooms and suites and 17,500 sqft of private residences. The hotel will open with two signature restaurants - Coreus by Clare Smyth and Café Boulud by Daniel Boulud - bringing together two of the world’s most celebrated Michelin-starred chefs. Guests will also enjoy a world-class spa, state-of-the-art fitness facilities, and a collection of grand event spaces, including a ballroom for up to 320 guests.
Brand: Waldorf Astoria Hotels & Resorts is Hilton’s flagship luxury brand, known for its timeless elegance, iconic properties, and sincerely elevated service that delivers bespoke, once-in-a-lifetime experiences in the world’s most sought-after destinations.
Company: WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2026
Proudly voted by our Team Members
A World of Rewards
- Complimentary, nourishing meals provided while on duty
- Exceptional development programmes, designed to support and accelerate your growth at every stage
- Opportunities to make a meaningful impact through our industry ‑ leading Corporate Responsibility initiatives
- Team Member Travel Programme, offering exclusive discounted stays and 50% off food & beverage
- High street savings through Perks at Work
- 28 days’ holiday, including bank holidays, rising to 33 days with length of service
Responsibilities
What You'll Do:
As In Room Dining Manager, you will lead the In ‑ Room Dining operation, delivering a refined, seamless dining experience for Guests and Members while optimising sales performance, developing talent, and maintaining rigorous cost control.
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Responsibilities:
In this role, you will oversee all aspects of Room Service operations, ensuring exceptional service execution, brand alignment, and commercial effectiveness. Your responsibilities will include performing the following to the highest luxury hospitality standards:
- Provide clear, inspiring leadership to the Room Service team, driving operational excellence and supporting individual professional growth
- Ensure full compliance with all brand standards, service protocols, and quality expectations
- Monitor and evaluate guest satisfaction, implementing continuous improvement initiatives to enhance the in ‑ room dining experience
- Stay attuned to culinary and service trends, proactively contributing ideas to elevate the range, presentation, and quality of Food & Beverage offerings
- Drive revenue optimisation while maintaining disciplined cost control and identifying opportunities for efficiency
- Develop and manage achievable budgets, forecasts, and short ‑ and long ‑ term departmental objectives
- Partner closely with the Learning & Development team to ensure structured, ongoing training through comprehensive training calendars
- Maintain a robust internal control environment, ensuring full compliance with hotel and company policies and procedures
What We Are Looking For
Role:
A In Room Dining Manager within Hilton brands leads with service excellence, commercial awareness, and a guest ‑ first mindset, collaborating seamlessly with teams across the hotel. To succeed in this role, you will demonstrate:
- Proven experience in a similar in ‑ room dining or Food & Beverage leadership role
- Strong people management and leadership capabilities
- Effective negotiation and influencing skills
- A positive, composed, and solution ‑ focused attitude
- Excellent verbal and written communication skills
- Ability to perform consistently under pressure in a dynamic environment
- Impeccable grooming standards aligned with luxury brand expectations
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It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience within the hospitality industry
- Experience managing payroll, budgeting, and forecasting processes
- Strong commercial awareness and industry knowledge
Qualifications
What It Takes to Make the Stay
At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member
- A passion for spreading the light and warmth of Hospitality
- Acting with Integrity and always doing the right thing
- Inspiring others through Leadership
- A belief that Teamwork drives the best outcomes
- A sense of Ownership and accountability
- And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact
About Us
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
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