Fendi
In-Store Client Development Manager, UK
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Position
Mission
The In-Store Client Development Manager supports the Store Managers in driving and expanding a solid local customer network across the UK Network by proposing and developing targeted activities, initiatives, and events to recruit new clients, upgrade existing ones and to boost VIC sales. This role is pivotal in boosting client engagement and loyalty through strategic team coordination and impactful in-store experiences.
The In-Store Client Development Manager is responsible for the development and growth of the full client base, from new client recruitment and existing client upgrade, to the cultivation of top-tier VIC relationships, ensuring a consistent and strategic approach to client engagement across all segments.
Job Responsibilities
Business & Retail Performance
- Monitor the business at boutique levels to drive key insights to grow the business through ad hoc retail analysis and regular reporting.
- Manage the budget and targets for specific retail initiatives.
- Assess, develop, and promote the usage of current and new methodology and tools, keeping an omnichannel approach to guarantee consistent delivery of the store on main retail KPIs.
- Liaise with Europe Retail Operations team to support the store in meeting deadlines.
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Clienteling & Team Coordination
- Develop in and out of boutique clienteling animations during the year in line with company guidelines, predefined targets of clients and business goals.
- Initiate, lead, and monitor all marketing (CRM, clientele, event, digital) activities, according to the Corporate and Regional guidelines.
- Coordinate and guide the in-store team on the effective utilization of CRM tools to enhance client relationships and achieve targeted outcomes, ensuring consistent data capture and follow-up strategies.
- Drive the development of high-end clients through tailored strategies and bespoke experiences, coaching the team on advanced clienteling techniques to cultivate strong, lasting relationships.
- Lead the planning and execution of engaging in-store animation activities and events, delegating responsibilities and overseeing team involvement to ensure flawless delivery and maximum client impact.
- Guarantee excellent usage of CRM tools in store and follow up with client advisors to ensure target completion.
- Advise and coach the store teams regarding the implementation of clientele guidelines and initiatives.
- Build a network of partners, contacts, and suppliers to reach targeted results in most efficient way on high standards level of the company.
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Profile
- At least 5-7 years’ experience in a retail company within an international environment. Experience in luxury fashion is a plus.
- MBA or Degree in luxury program, marketing, or business-related subjects.
- Understanding of what drives traffic into a retail environment, and of retail analytics.
- Ability to review data, identify opportunities and develop action plans to exploit the opportunities.
- Excellent interpersonal and communication skills, proactive attitude.
- Strong project management and problem-solving attitude.
- Goal-oriented, high attention to details, and multi-tasking.
- Passionate and curious about luxury fashion industry trends.
- Excellent usage of MS Office tools and BI programs.
- Fluent in English.
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