Hickorys Smokehouse
In-Store Restaurant Trainer
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In-Store Restaurant Trainer
Hickory’s Smokehouse – Restaurant Trainer
We are exciting to start a new chapter in your hospitality career at Hickory’s Smokehouse. We’re proud to be crowned ‘Best Pub Employer’ for 2025 at The Publican Awards!
Are you an experienced trainer with a passion for people development, leadership, and inspiration? If you thrive in dynamic environments and drive others to succeed, we want you on our team.
In this role, you’ll be instrumental in recruiting and training our restaurant teams—embracing our ‘Southern Hospitality’ ethos while delivering top-class, personalised service to our guests.
About the Role
As a Hickory’s Restaurant Trainer, you’ll be responsible for:
- Leading and motivating teams to achieve Hickory’s standards in service excellence.
- Providing personalised training and mentorship to new team members.
- Conducting recruitment and onboarding processes.
- Organising and facilitating team trips to enhance guest experience.
- Encouraging a welcoming, empathetic, and proactive atmosphere.
- Identifying process improvements and introducing innovative solutions.
- Developing educational opportunities for team progression, including qualification support.
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Essential Requirements
- Proven experience in training or coaching within a fast-paced/high-volume restaurant environment.
- Strong background in project management with the ability to work under tight deadlines.
- Willingness for overnight stays during team trips.
- A genuine desire to pass on knowledge and empower team members.
- Ability to motivate, coach, and mentor staff to unlock their full potential.
- A passionate commitment to delivering exceptional guest experiences.
- A welcoming, empathetic, and energetic personality.
- A resilient determination to support even the most challenging team members.
- Drive to question norms, "think outside the box", and push boundaries.
- Fortitude in evaluating processes and rolling out improvements.
- Clear, open, direct communication skills with experience (or willingness) to give constructive feedback.
- Unwavering dedication to maintaining high standards.
Why Join Hickory’s?
We reward dedication, growth, and impact with an outstanding benefits package, including:
- £16.20/hour (including a Tip Jar bonus of up to £3.00/hour).
- Section cross-training pay increases.
- 25% discount on meals for you and five friends across all Hickory’s restaurants (up to 50% for loyal staff).
- Ranking among UK’s Top 100 Best Companies to Work For (2022).
- Annual birthday reward: A free meal for you and your friends.
- The Hickory’s Academy offers world-class training and seamless progression opportunities.
- Qualification support covering up to A-Level and degree-equivalent courses while working.
- Dedicated wellbeing programmes, including access to 24/7 support.
- Free BBQ and team meals during shifts, plus authentic sodas.
- Paid leave for occasions like Christmas Day, weddings, first days at school, or moving into your first home.
- Refer-a-friend scheme ($500) for successful sign-ups.
- Opportunity to give back via fundraising for Cash for Kids.
- £250 administrative discount for loyalty member purchases.
- Flexible, empathetic leadership with Wellbeing Champions in every location.
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Next Steps
If you’re ready to inspire and grow with us, we’d love to hear from you! Click ‘Apply Now’ for this role at Hickory’s Smokehouse.
Please note: Candidates must have the legal right to work in the UK and be at least 18 years old.
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