Concentrix
Inbound Customer Service Advisor
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Inbound Customer Service Advisor
Customer Support Advisor – Primark Team (Hybrid Role) – Belfast, Belfast (Maysfield)
About Concentrix
Concentrix is a global technology and services leader, powering the world’s best brands today and into the future. We combine a human-centred, tech-powered, intelligence-fuelled approach to deliver fully integrated, end-to-end solutions at speed and scale.
Experience the power of a game-changing career.
The Role: Customer Support Advisor (Primark Team)
Are you avid online shopper with a passion for fashion and all things retail? Concentrix is seeking motivated individuals to join our Primark team in a hybrid Customer Support Advisor role.
Key Details
- ** pay**: Hourly rate of £12.25
- Location: Hybrid – 2 days in office at 49 E Bridge Street, Belfast BT1 3NR, 3 days remote
- Contract: Full-time permanent (40 hours per week)
- Schedule: Rotational shifts between 8am and 12pm (Monday to Sunday)
Your Responsibilities
As a Customer Support Advisor, your role includes:
- Addressing general customer inquiries via social media and email, covering:
- Missing orders
- Payment concerns
- Product availability issues
- Requests for order modifications or cancellations
- Maintaining a friendly, empathetic, and professional tone in communications
- Ensuring a positively user experience for Primark customers
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What’s in It for You?
Competitive Rewards & Benefits
- Discounts – AXA car and home insurance bargains
- Holidays – 28 days paid annual leave
- Referral scheme – Earn incentives by promoting the role
- Employee Assist Programme – Free support and resources
- wrkit platform – Access to:
- Hundreds of lifestyle savings deals
- Free online courses
- Wellbeing resources
- PUREGYM – Discount & 0% joining fee
- Healthcare – Free cover for you and your dependents (after 1 year)
- UNUM Dental – Comprehensive coverage for you and your dependents
- Employee Stock Purchase Plan (ESPP) – Buy Concentrix stock (CNXC)
Requirements
Essential Skills & Experience
✅ Excellent English & Polish verbal/written communication skills ✅ Minimum 6 months customer service experience (mandatory) ✅ Social media or content moderation experience (desired)
Work Schedule & Tech Needs
- Flexible availability: Must be available between 8am and 12pm (Midnight) Monday to Sunday
- Home workstation requirements:
- Minimum 10Mbps broadband speed
- Private, distraction-free environment
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Legal & Privacy Checks
- Spotless record – No credit, criminal, or disciplinary issues
- Legal eligibility to work in the UK (essential)
Why Join Concentrix?
Join Over 550,000 Global Game-Changers
Discover why Concentrix is the “employer of choice” for so many—grow your career, make a meaningful impact, and receive real rewards.
Diversity & Inclusion
Concentrix is committed to being an equal opportunity employer, proactive in achieving a diverse and inclusive workplace. We evaluate candidates without regard to:
- Race
- Colour
- Religion
- Gender
- National origin
- Age
- Sexual orientation
- Gender identity/expression
- Protected veteran status
- Disability status
- Any other legally protected characteristic
Concentrix is also recognised as a Disability Confident Employer.
Ready to apply? Discover why over 550,000+ professionals love working at Concentrix. Your next career step awaits!**
Disclaimer: Only UK-based applicants eligible to work in the UK will be considered.
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