Wells Fargo & Company
Incident Management Lead - EMEA, APAC and Canada
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About this role
Enterprise Incident Management (EIM) provides coordinated support, governance and communications during significant incidents affecting Wells Fargo colleagues, operations, clients and critical business services. As the regional lead for EMEA, APAC and Canada, you will lead incident response, executive communications, governance and operational resilience activities across multiple jurisdictions. You will also provide cover for the India and Philippines regional incident management teams, helping ensure a consistent, effective and resilient global response capability.
This highly visible role partners with senior leaders, business groups and enterprise functions to drive effective response, recovery and continuous improvement.
In this role, you will:
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Incident Leadership and Response
- Lead regional incident management activities, including assessment, escalation, coordination, response and recovery.
- Provide backup support for India and Philippines regional incident management leads during planned and unplanned absences, major incidents and surge events.
- Maintain situational awareness and deliver timely decision support to senior leaders.
- Facilitate regional and executive response forums during significant incidents.
- Partner with Enterprise Incident Management to ensure timely escalation and coordinated resolution.
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Governance and Operational Resilience
- Establish and enhance regional incident governance, operating models and response frameworks.
- Drive consistency in incident management processes, communications and escalation practices.
- Support operational resilience, regulatory compliance and regional preparedness initiatives.
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Executive Communications and Stakeholder Management
- Assess operational, regulatory, customer, reputational and colleague impacts during incidents.
- Provide clear, concise executive updates, recommendations and briefing materials throughout the incident lifecycle.
- Serve as a trusted advisor to senior leaders during high-impact events.
- Build strong partnerships across risk, legal, communications, corporate security, HR, facilities, technology and business teams.
- Influence and align stakeholders in a complex matrix environment.
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Continuous Improvement
- Lead post-incident reviews and drive remediation activities.
- Identify emerging risks, trends and opportunities to strengthen controls and resilience.
- Support testing, exercises and preparedness programmes that improve organisational readiness.
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Required Qualifications
- Experience in Business Execution, Implementation, or Strategic Planning, or equivalent demonstrated through one or a combination of the following: work experience, training, education
- Experience in Incident Management or equivalent demonstrated through one or a combination of the following: work experience, training, education
- Significant experience in incident management, crisis management, operational resilience, or business continuity within a large, complex organization.
- Proven experience leading enterprise or regional incident response activities across multiple business functions, countries or jurisdictions.
- Demonstrated success managing high-severity incidents with executive visibility and significant business impact.
- Exceptional executive communication, stakeholder engagement and influencing skills, with the ability to coordinate complex responses without direct authority.
- Experience developing executive-ready reports, briefings and communications during critical events.
- Ability to operate within a 24/7 incident response environment, work across multiple time zones and travel when required.
Desired Qualifications
- Experience within financial services or another highly regulated industry.
- Experience supporting regional or global operations across multiple countries and business lines.
- Strong knowledge of incident management, operational resilience and relevant regulatory expectations.
- Experience supporting operational resilience and regulatory requirements across EMEA jurisdictions.
Posting End Date
23 Jul 2026
Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
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Candidates applying to job openings posted in Canada
Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $2.1 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 33 on Fortune’s 2025 rankings of America’s largest corporations. News, insights, and perspectives from Wells Fargo are also available at Wells Fargo Stories. Additional information may be found at: wellsfargo.com wellsfargojobs.com
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