How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job Title
Giacom is the only provider of Comms, Cloud, Hardware and Billing through one platform.
Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses.
About the Role
Platform Operations and in turn the Incident & Change Team is responsible for the performance, stability, reliability, and security of our customer facing platforms across Marketplace, Integrations & Tools. It is a multi-disciplined department consisting of Platform TechOps Engineers, Platform DevOps Engineers, and Platform Technical Specialists who work closely with the other departments and teams across Platform Product, Platform Delivery & Engineering, and the wider business.
This is a technical and varied role offering the successful candidate the opportunity to work with all stakeholders across the business, very much in a value-add capacity. Responsible for incident response and continuous improvement of support processes, you will help support the other areas of Platform as they develop and run infrastructure, COTS Products, and Services for our applications. Our aim is to provide excellent customer service by ensuring platform stability and availability.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What You'll Be Doing
- Responsible for running Major Incidents across the business that affect our trading platform
- Manage and take ownership of Incidents, and defects across the platforms.
- Engaging with Management & Stakeholders.
- Leading the root cause analysis and creation of incident post-mortems off the back of service restoration.
- Accountable for proactively managing and prioritising ticket queues and ensuring that all incidents and requests are accurately logged and updated in accordance with our SLA’s and procedures within our ITSM system.
- Contribute effectively to the establishment and maintenance of the Security and Technology departmental knowledge, documenting clear instructions and known fixes.
- Participate in the on-call rota, being available 24/7 when scheduled to be on call
Skills, Qualifications, And Experience
- Proven experience in a Support or Service Desk role.
- Solid understanding and practical application of ITIL principles is essential, particularly in Incident and Problem Management.
- Demonstratable experience within the support space
- Demonstratable experience within the Incident & Problem space.
- Client-centric approach with ability to be flexible with workload patterns.
- A working knowledge of SQL
- Demonstratable experience with Incident Management tools and processes across Agile spaces.
- A driven and enthusiastic individual with a keen interest in technology and the ability to organise and self-manage.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
What's in it for you?
- Hybrid working
- Investment in your future career with a variety of learning and development opportunities.
- No dress code - embrace the freedom to bring your whole self to work.
- 25 days annual leave, plus bank holidays. You'll even get your birthday off, too!
- A pension plan for your future.
- Complimentary refreshments in all our offices.
For a comprehensive list of all our benefits, click here.
Diversity and Equality
Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location