Camlin Group
Incident Support Engineer
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Location: Lisburn
Job title: Incident Support Engineer - SAPIENT
Full Time, Permanent
Experienced Level: Entry Level
WHAT TO EXPECT DAY TO DAY
This is an opportunity to join a progressive group within Camlin, making full use of Camlin's innovative technology and instruments to provide a service to customers to identify and locate faults on the electricity supply network before customers are affected. The service currently operates 24/7 with staff employed on either a 12hr day shift or 12hr night shift basis.
As Incident Support Engineer your responsibilities will include but not be limited to the following:
RESPONSIBILITIES
- Proactively liaise with customers regarding the status of their monitored network
- Learn and understand capabilities, operation and limitations of Camlin and other manufacturers' fault location and monitoring equipment
- Provide technical advice to customers on supported technologies
- Learn and utilise the customer's GIS systems to obtain cable and connection information
- Ensure active circuits have correct cable information added to the system
- Employ Camlin’s fault location algorithms on field data to determine fault location
- Prepare reports and send to customers i.e. suspected fault locations, device health
- Follow up reports with external contacts and confirm final information
- Identify where further follow up is required
- Maintain a log of actively managed circuits / devices / systems
- Manage equipment firmware/software updates
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WHAT YOU WILL NEED TO SUCCEED
- Conscientious individual demonstrating attention to detail along with high levels of ownership and commitment
- IT literate, able to learn and use new computer applications and tools
- Fluent in English, both written and verbal.
- Excellent communication skills
- Willing to work shifts.
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DESIRED CRITERIA
The following skills will be valuable but are not essential:
- Experience with customer relations, particularly in a service or support environment.
- Experience from an electrical background
- Willing to develop the skills required to take on additional responsibilities of the Fault Analyst
Our Values
- We work together
- We believe in people
- We won’t accept the ‘way it has always been done’
- We listen to learn
- We’re trying to do the right thing
Equal Employment Opportunity Statement
Individuals seeking employment at Camlin are considered without regards to race, colour, religion, national origin, age, sex, marital states, ancestry, physical or mental disability, gender identity or sexual orientation.
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