Riverside
Income & Admin Officer
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Income & Admin Officer
Income and Administration Officer
Job Title
Income and Administration Officer
Contract Type
Permanent
Salary
£28,031.56 per annum
Working Hours
Full-time: 37.5 hours per week
Working Pattern
Monday to Friday
Location
Harbour Place, Workington
About This Opportunity
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside, we recruit to potential—so we encourage you to apply even if you don’t meet all the essential criteria.
Important: Whilst we accept applications from all individuals with valid UK work permits, we are unable to sponsor visas for this role.
About the Role
Position Purpose: Work collaboratively with a committed team to provide income management advice, guidance, and support to customers and colleagues, ensuring the sustainability of tenancies and maximising the organisation’s rental income.
Key Responsibilities
Income and Customer Advice Management
-
Arrears Management & Rent Collection:
- Ensure customers fully understand their payment responsibilities and associated impacts on tenancy retention.
- Proactively engage with customers to co-produce support plans as part of responsive rent arrears management.
- Collaborate with colleagues using Psychologically Informed Environments (PIE) and Trauma-Informed Care Principles.
-
Individualised Support:
- Craft unique payment plans tailored to each customer’s financial circumstances.
- Offer guidance on financial inclusion (benefits, debt, and money management).
- Make relevant referrals to the Riverside Income Maximisation Team for more complex cases.
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- Evictions & Responsive Duties:
- Support colleagues during eviction processes when necessary.
- Provide advice on efficient rent payment options.
Administrative Support
- Petty cash management (purchase of required services).
- Monitoring income & expenditure, while generating accurate rent statements.
- Updating tenant records, rent accounts, and financial info via digital systems.
- Ensuring comprehensive reports and funding/performance returns are collated and submitted.
- Creating written communications needed to work effectively in income management.
General Duties & Expectations
- Must remain committed to facilitating equal opportunities and adhering to non-discriminatory practices.
- Normal office hours observed with occasional flexible arrangements required.
- Occasionally may need to travel locally (within defined areas) or across the UK, depending on operational demands.
- Lone worker safety may be required—ensure adherence to company policies (health & safety, safeguarding, GDPR, dignity at work, and cash handling).
Working with Riverside
Core Commitments: Implement your duties in line with the "Our Riverside Way" values, attend team meetings, regular supervisions, and engage in reflective practice (training involved).
Core Value Areas
Cultural Contribution
Fosters an inclusive workplace across diverse groups. Weennacommit to disability confidence ("Guaranteed Interview Scheme") and celebrate differences to supply enriched customer/collegial exchange.
Person Specification
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Essential Requirements:
- Experience in: Working with vulnerable/diverse populations or individuals with complex needs
- Customer-facing experience
- Skilful communication (providing advice, support) with empathetic engagement with financially distressed customers
- Proven ability to collaborate in teams and address challenges with a resilient, self-sufficient attitude
- Confidence in identifying independent decisions for rent arrears management
- Competence: Literacy, numeracy, administration, and proficiency with IT systems (reporting and communication)
Desirable:
- Knowledge of benefit systems and debt management strategies
- Working experience in care/support services
- Ability to organise, prioritize and deliver set objectives efficiently
About Riverside
Since 1932, Riverside has grown from its foundational support of affordable homes to today’s expansive provision encompassing:
- Housing transformation (75K+ homes across UK regions)
- Solutions for existence challenges (homelessness, social care, employment support, retirement living).
- Targeted advancement: Building 15,000+ affordable homes within the next decade.
Recognition and Rewards
Competitive benefits include:
- Competitive salary and pension scheme
- 30 days’ holiday (+ bank holidays)
- Professional development, tech & skill investments
- Broad selection of workplace benefits
Reference Note
Applications reviewed in order applied—apply early to avoid missed opportunities!
For disability and/or equality-glass-floor considerations, contact [attempt_HR_direct@*] for alternative access.
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