Riverside
Income & Admin Officer
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Income & Admin Officer
Income and Administration Officer
Job Title
Income and Administration Officer
Basic Details
- Contract Type: Permanent
- Salary: £28,031.56 per annum
- Working Hours: 37.5 hours per week, full time
- Working Pattern: Mon–Fri, ideally 8am–4pm or 9am–5pm (flexible between 7am & 7pm to support business/colleagues)
- Location: Based at Cherry House, 224 Victoria Road, Cambridge, CB4 3LG (Covers 12 Supported and Retirement Living Services properties)
Application Information
If you share Riverside’s values and wish to make a significant impact, please attach a current CV and covering letter when applying.
At Riverside, we recruit based on potential—not just skills and experience. If you don’t meet all criteria, we encourage you to apply.
⚠ Note: Riverside may stop accepting applications before the published deadline—apply early to secure consideration.
We require a valid legal right to work in the UK. Due to surrendering sponsorship rights, we cannot apply for further sponsorship (existing colleagues or new applicants).
About the Role
The Income and Administration Officer will:
- Collaborate with a committed team to manage income, provide guidance to customers, and sustain tenancies.
- Maximise rental income while ensuring customers understand their payment responsibilities.
- Deliver income administration across a network of properties.
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Key Responsibilities
Income and Rent Management
-
Arrears Management & Rent Collection:
- Ensure customers grasp their rent/service charge obligations and support tenancy sustainment.
- Use Psychologically Informed Environments (PIE) and trauma-informed care principles.
- Co-produce payment plans, tailored to individual circumstances.
- Provide advice on financial inclusion (benefits, debt, money management).
- Refer complex cases to the Riverside Income Maximisation Team.
- Respond to eviction-related support where needed.
-
Enabling Customers:
- Identify efficient payment options for rent.
- Communicate once customers and colleagues regarding deadlines.
Administrative Support
- Finance & Reporting:
- Manage petty cash for operational services.
- Monitor income/expenditure and generate rent statements.
- Maintain digital tenancy/financial records (including rent accounts, performance returns).
- Produce actionable reports for income management.
Additional Duties
- Work flexible hours, including travel to covered properties.
- Use the Lone Worker system as required.
- Compliance with Riverside’s policies (GDPR, health & safety, safeguarding, etc.).
- Embrace **“Our Riverside Way”—**the company’s core values.
- Participate in team meetings, training, and continuous development.
- Undertake additional duties as agreed with line management.
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Requirements
About You
- Experience:
- Working with vulnerable/diverse groups with complex needs.
- Customer-facing roles (preferably in housing/financial support).
- Skills:
- Excellent communication (advice, empathy, decision-making).
- Arrears management confidence.
- Proficient in literacy, numeracy, admin, and IT systems.
Desirable
- Knowledge of current benefits systems.
- Experience in care/social support.
- Debt management understanding.
Improving Lives Through Our Work
Riverside is a 90-year-old UK housing association, expanding its influence nationwide. We uphold 90,000+ affordable homes (including homelessness, retirement, and community support).
Why Riverside?
Benefits:
- Competitive pay + generous pension.
- 25+ days’ holiday + bank holidays.
- Ongoing learning/personal development investment.
- A full range of employee benefits.
Mission:
We transform neighbourhoods and lives through inclusivity, innovation, and community-focused solutions.
Applications close early. Apply now to join our mission. 🚀
Diversity and Inclusion: Riverside values diversity in all its forms—enabling all individuals to thrive in a respectful, empowering workplace.
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