Wandle Housing Association Limited.
Income Customer Service Officer
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Income Customer Service Officer
Income Customer Service Officer Permanent | 37.5 hours per week | Hybrid (2 days on-site | ~£39,167 per annum)
About the Role
We seek an Income Customer Service Officer to join our Income Customer Service team at Wandle.
Key Responsibilities
- Manage leasehold and rent accounts, plus other housing-related debts, adhering to Wandle’s policies/procedures—acting swiftly where cases require intervention.
- Negotiate repayment agreements with residents/leaseholders; if compliance falters, enforce corrective measures under the Ministry of Justice Pre-Action Protocol for Rent Possessions.
- Engage proactively with residents in arrears via:
- Home visits
- Phone calls
- Texts/emails
- Office meetings (including some outreach outside standard working hours)
- Prepare and submit County Court possession cases, attend hearings, and execute evictions when necessary due to arrears.
- Identify vulnerable residents, liaising with the resident support team to deploy appropriate assistance.
- Collaborate with Homeownership, Housing, and Legal teams to resolve complex cases.
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Requirements
Must have:
- Strong knowledge of:
- Housing law
- The regulatory framework, plus best practice for debt recovery
- Familiarity with:
- Leasehold charges (service charges/ground rent)
- Court systems, legal remedies for possession, and precedents in debt recovery
- Experience influencing cases in court transcripts.
- Excellent written and verbal communication (critical for negotiations and documentation).
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Additional Notes
- [Role Profile] (attachment) and [Benefits Flyer] available for further details.
- Visit [Wandle’s Recruitment Pack](Home – Recruitment Pack) for insights into company culture and hiring process.
Important:
- Right to Work: Successful candidates must hold valid UK immigration status and evidence.
- Visa Sponsorship: We are unable to sponsor visas.
Deadlines:
- Closing date: 16th July 2026 (11:55pm)
- Shortlisting: 17th July 2026
- Interviews: Week Commencing 20th July 2026 (flexible, subject to change)
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