Platform Housing Group
Income Locality Manager (Strategic Performance)
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Income Locality Manager (Strategic Performance)
Income Locality Manager (Midlands) – Full-Time, Fixed Term (until 31 March 2027)
Salary & Location
- Salary: Up to £52,743
- Location: Home-based (Midlands)
- Hours: Full-time
- Contract Type: Fixed term until 31st March 2027
About the Role
Do you have experience leading teams to make a genuine impact? This is your opportunity to take on a pivotal role as an Income Locality Manager at Platform Housing, where you’ll shape and drive our income management strategy for transformative change.
You’ll lead data-driven initiatives, provide actionable insights, and enhance customer outcomes while collaborating across teams in the regions of Worcester and Birmingham.
Why Join Us?
Shaping meaningful futures, every day. As an Income Locality Manager, you’ll join a ** collaborative organisation** committed to trust, respect and wellbeing. There’ll be:
- Opportunities to mentor and develop colleagues
- A chance to make immediate, tangible differences in your team’s performance and service excellence
- Support to grow professionally in a challenging but rewarding role
Key Responsibilities
Strategic Leadership & Performance
- Lead the delivery of income management services, ensuring alignment with evolving government policies, welfare reforms, and cost-of-living pressures.
- Collaborate with [Head of Service] and fellow Income Locality Managers to shape a resilient, high-performing strategy.
- Motivate and manage high-performing teams, fostering accountability and continuous improvement.
- Develop and implement effective income performance frameworks, driving officer productivity, strong arrears management, and customer satisfaction.
- Establish coaching and development opportunities, empowering colleagues with the skills needed for long-term success.
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Data-Driven Improvement
- Leverage data, audits, and performance insights to ensure performant and compliant rent account management.
- Create meaningful performance measures and reporting processes that identify trends, enhance compliance, and elevate service delivery.
- Proactively use insights to mitigate risks and decision-making in a precise and actionable way.
Travel & Flexibility
While the role is home-based, regular travel to Worcester and Birmingham offices will be required. You will need:
- Possession of a valid driving licence
- Access to a personal vehicle (for business use)
Requirements
An exceptional leader in income management needing:
- Experience in leading income-related teams within the housing sector (ideally).
- Proven success in introducing or improving income services.
- Ability to manage and deliver successful performance indicators, with strong metrics-based focus.
- Customer-centric mindset; commitment to engaging tenants in fair and effective interactions.
- Proficient in Excel and Microsoft Office—ability to generate insightful data reports for strategic planning.
- Strong influencing and negotiation skills across internal and external stakeholders to achieve shared goals.
- A Disclosure and Barring Service (DBS) clearance will be required.
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Rewarding Benefits
- 28 days annual leave (pro-rata), with the option to buy/sell leave.
- Family-friendly policies supporting work-life balance.
- Medicash health plan for all employees, including:
- Access to an employee assistance programme.
- Discounted gym membership.
- Tailored discounts on wellness.
- Non-contributory health and wellbeing benefits, including:
- Cashback for dental, optical, physiotherapy, and complementary therapies.
- Reward & Recognition scheme with exclusive retailer discounts and cash rewards.
- Pension salary sacrifice scheme with employer contributions of up to 12% (inclusive of life assurance; dependent on contributions).
- Supportive workplace with investment in continuous learning and development.
Next Steps
For more details or to discuss informal questions, email recruitment@platformhg.com. We look forward to hearing your application!
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