Platform Housing Group
Income Locality Manager (Strategic Performance)
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Income Locality Manager (Strategic Performance)
Income Locality Manager
Jim Clark Director of Income and Diversity Services Jim.Clark@platformhg.com
Salary: Up to £52,743 Location: Home based (Midlands) Basis: Fixed term until 31st March 2027, Full-Time
About the Role
Do you have experience leading teams to make a real difference?
We are looking for an Income Locality Manager to join us to shape and drive our income management strategy. The Income Locality Manager will lead on transformational change initiatives and provide data-led insights to positively impact the future of our income service.
Why Join Platform Housing?
By joining Platform Housing, you’ll find yourself in a value-driven organisation where trust, respect and wellbeing are championed and nurtured. You’ll work alongside a collaborative team where mentoring colleagues and career growth are actively encouraged.
Every day, you’ll have the opportunity to make a genuine difference, supporting your colleagues to thrive and delivering an exceptional income service.
Key Responsibilities
As Income Locality Manager, your role will focus on the following critical areas:
- Leadership & Change Management
- Lead the delivery and continuous improvement of the income management service.
- Collaborate closely with the Head of Service and fellow Income Locality Managers.
- Develop and implement innovative transformational change initiatives to align with government policies, welfare reforms, and the rising cost of living.
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High-Performance Team Development
- Lead, motivate, and mentor high-performing teams to create a culture of accountability and continuous improvement.
- Develop clear and consistent income performance frameworks to drive accountability.
- Strengthen arrears management and improve customer outcomes.
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Data-Driven Decision Making
- Use data, audits, and performance insights to ensure rent accounts are managed effectively and in line with policy and procedure.
- Develop and maintain meaningful performance measures and reporting processes.
- Identify trends, improve compliance, and enhance service delivery based on analytical findings.
This is a home-based role, though office visits to our Worcester and Birmingham locations will be required.
Essential Requirements
The following skills and experiences are required:
- Proven ability to lead and manage teams, ideally within an income management-related role.
- Experience introducing new or improved services, ensuring they meet business and quality standards.
- Proficiency in managing performance indicators and meeting measurable outcomes.
- Commitment to customer involvement and resolving customer concerns.
- Advanced expertise in Excel and Microsoft Office applications, particularly in generating data insights to inform decision-making.
- Strong influencing and negotiation skills—essential for collaborating across teams and engaging with external partners.
- A full driving licence and access to your own vehicle for business use (if required).
- Completion of a Basic DBS Check (Crystal Clear required).
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Our Benefits
As part of your role, you’ll enjoy our wide range of benefits:
- 28 days annual leave (pro rata) – plus the flexibility to buy or sell leave when needed.
- Family-friendly policies, ensuring a supportive workplace for all employees.
- Medicash Health Plan Membership – including access to an Employee Assistance Programme, discounted gym memberships, and exclusive retailer discounts.
- Non-contributory Health & Wellbeing Plans, offering cashback for:
- Dental treatments
- Optical healthcare (eyesight)
- Physiotherapy
- Complementary therapies
- Reward & Recognition Scheme – featuring retailer discounts and cash bonuses.
- Pension Salary Sacrifice Scheme with employer contributions of up to 12% (including life assurance, depending on employee contributions).
- Supportive working environment with exceptional learning and career development opportunities.
Next Steps
If you’d like any further information or wish to arrange an informal discussion, please contact:
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