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Income Management Officer - Permanent Full-time and FTC Part-time time roles
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Warwick District Council,
This is an exciting time to join Warwick District as we grow our team and focus on delivering excellent customer service. If you are someone who thinks outside the box, can work under minimal supervision, and likes to make a difference to people's lives by helping them remain in their homes, this could be the right role for you.
You will spend the majority of your time out on site to maximize income from rent payments and other charges, balancing the need to recover rent/charges owed to Warwick District Council, whilst supporting our tenants to remain in their homes by providing expert advice and financial inclusion, agreeing suitable payment arrangements for those who have fallen into arrears.
You will therefore work proactively with our tenants to support them through welfare reform, personal crisis, and debt. You will take ownership of accounts whilst visiting customers in their homes.
This role also represents Warwick District Council in court when pursuing legal action for the recovery of rent arrears and will be responsible for producing the court bundle prior to court attendance.
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We have two vacancies: one part-time vacancy for an Income Recovery Officer, working 15 hours per week, 2 Year Fixed Term, and one Permanent Full-time post. If you are an experienced income recovery officer with significant experience in the recovery of rent arrears and other housing-related charges, wanting to work reduced hours, this is the perfect role for you. In order to apply, you will need the following skills, experience & abilities:
- Excellent numerical skills
- The ability to communicate with people from different backgrounds
- Excellent record keeping
- The ability to write clear reports and prepare court documents
- Attention to detail
- The ability to show empathy and provide support to vulnerable clients
- Experience of case management
- Housing management experience and knowledge
- Experience recovering rent arrears and representation in court
- Substantial experience of interpreting and understanding complex housing legislation including but not limited to; Housing Act 1996, Protection from Eviction Act 1977, the Pre-Action Protocols for Possession claims by Social Landlords, TORTS Act 1977, and Practice Direction 55A for Possession claim
- Experience of providing support to vulnerable people with complex needs
- A minimum of 2 years’ experience of managing customer accounts and working on a face-to-face basis with customers in difficult situations
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The role is within our Landlord Operations team who are a multi-disciplined team who manage Warwick District Council tenancies, providing specialist support to help our tenants sustain their tenancies and thrive in their local communities.
The intention is for the postholder to work predominately from home. However, it is a requirement to attend our offices or sites within Warwick District as required. Any costs for travel from home to the office will be met by the successful candidate. However, hybrid and office working is also available.
If you wish to know anything further about the roles, please email Andy Nott, Landlord Services Manager on andy.nott@warwickdc.gov.uk
Closing Date: 1st August 2026
Interviews: 13th August 2026
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