Cambridge City Council
Income Manager
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Job Description
We have an exciting opportunity for an experienced and motivated Income Manager to lead our Income team. This role offers a rare opportunity to take forward a well-established and respected team, as our current postholder retires after a long and valued contribution.
This is a crucial role within social housing management, responsible for ensuring the effective collection of rental income, minimising arrears, and supporting residents to sustain their tenancies. You will lead a dedicated team delivering a customer-focused, proactive service that balances enforcement with support, helping to protect both our tenants and the Council’s Housing Revenue Account.
In this role, you will be responsible for:
- Leading and developing the Income team to deliver a high-quality, customer-focused service
- Driving the maximisation of rental income and minimisation of arrears through effective prevention, intervention, and enforcement
- Overseeing all aspects of income recovery, including court action and eviction processes where required
- Supporting tenants to sustain their tenancies through financial inclusion and early intervention approaches
- Monitoring performance, managing risk, and ensuring continuous improvement
- Working collaboratively with internal teams, partners, and stakeholders to deliver positive outcomes for tenants
We are looking for a confident and experienced housing professional who brings strong leadership, expertise, and a commitment to excellent service delivery.
You will have:
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- Proven experience of managing an income recovery function within a social housing environment
- A strong track record of delivering customer-focused services and improving performance
- Experience of managing, motivating, and developing teams, including through change
- The ability to work on your own initiative, manage competing priorities, and take ownership of complex issues
- Excellent communication and influencing skills, with the ability to build effective relationships across teams and with partners
Due to the nature of this position, you will need to have a full driving licence and access to your own vehicle, which is insured for business use; or be willing to cycle around the city.
An Enhanced DBS Check Is Required For This Post.
In addition, we offer a wide range of benefits, including:
- Excellent learning and development opportunities supported via a range of sources and methods and, where applicable, recognised through Digital Badges
- Access to the Local Government Pension Scheme (LGPS) and Additional Voluntary Contribution (Shared AVC) Scheme
- Agile and Flexible working options
- Generous annual leave starting at 25 days, rising to 30 days after five years’ service, plus 8 days public holidays (pro rata for part time), with the option to purchase additional leave
- Family-friendly policies and Flexible Bank Holidays
- Confidential wellbeing support through our Employee Assistance Programme and Your Care wellbeing platform
- Staff reward and recognition framework, including an annual staff awards ceremony
- Professional Membership Fees paid for, dependent on role
- Salary sacrifice schemes including Cycle to Work, Gym Membership, and Home & Electronics
- Lifestyle Savings with over 750 discounts from the UK’s leading retailers, restaurants, supermarkets, attractions, and more
- Free swimming at CCC swimming pools
- Subsidy for public transport
- Relocation Assistance may be payable in approved cases
- Annually negotiated pay and award progression
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Hours: This is a full-time role, for 37 hours per week.
Working Pattern: Monday-Friday
Contract: Permanent
Salary: £47,181 - £52,413 per annum (City Pay Band 7), pro rata for part time.
Location: This is flexible – working in Cambridge on site or at one of our offices or working from home. You will be able to balance your work location accordingly.
More Information:
Please go to www.cambridge.gov.uk where you can view all our pages, including, Staff Pay and Benefits, Working for the Council, our Values & Behaviours, Equality & Diversity in Recruitment, or Our People & Culture Strategy.
If you would like an informal chat, please contact Anna Hill, Strategic Housing Management Lead on Anna.Hill@cambridge.gov.uk or 01223 458312.
Interview dates: 17 & 21 August 2026
Application Process:
To be considered for this role, click ‘Apply Online’ and submit an application.
Cambridge City Council is an Equal Opportunity employer and embraces diversity, creating an inclusive environment for all employees.
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