Hexagon Housing Association
Income Officer
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Income Officer
Full-time - 35 hours per week
SALARY £36,471 - £40,525 (dependent on experience)
London SE26 - Hybrid Working
Hexagon Housing owns and manages over 4000 general needs homes in South-East London. We take pride in providing high quality services to our customers, are committed to raising the quality of our services and putting residents at the heart of what we do.
We are looking for an outstanding candidate with a genuine desire to work with our residents to join our Income Team.
You will ensure that our income collection services are delivered with the highest standards of professionalism and customer care. You will provide an effective, efficient and responsive revenue service to residents on a patch, maximising income and sustaining tenancies.
Our ideal candidate will have:
- A background in debt/arrears recovery (preferably in the housing sector).
- Knowledge of the legal processes involved in arrears recovery.
- A commitment to excellent standards of customer care.
- Good communication, numeracy, and IT skills.
- An ability to sensitively manage difficult situations with residents to achieve positive outcomes.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
If you think you have the skills to do all this and more, we want to hear from you.
As an organisation we are concerned with people, their homes, and communities. We make good quality, affordable housing, and services available to people in the local areas we serve, and work to extend opportunities and improve the neighbourhoods they live in.
We are a dynamic company that is committed to employee engagement, values its staff and provides a work environment that is built on flexibility, empowerment, and a commitment to support you to be the best that you possibly can. If you want to work with a fantastic team and feel proud of the contribution that you make each day, then we very much want to hear from you.
We will offer you excellent personal development, training and supervision to help you achieve your full potential, and an excellent package including flexible hybrid working (2 days office based), private medical insurance, defined contribution pension scheme with 3 x life assurance, and 26 days annual leave rising to 31.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
For an application pack and further details please visit our website www.hexagon.org.uk/careers.
No agencies.
Closing Date: Wednesday 5th August 2026
Interview Date: Wednesday 19th August 2026
We are committed to building a diverse workforce and making Hexagon an inclusive place to work where everyone can be themselves and feel valued for their contribution.
Accessibility and Adjustments
We are committed to providing reasonable adjustments throughout the recruitment process to ensure inclusivity. If you have any specific requirements, please contact recruitment@hexagon.org.uk.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location