SNG (Sovereign Network Group)
Income Officer
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Income Officer
Income Officer Vacancy
Location: Bristol
About the Role
We are seeking an Income Officer to join our Customer Accounts team.
As an Income Officer, you’ll carry out a range of responsibility including:
- Negotiating payment arrangements with customers
- Providing welfare benefit and money advice
- Preparing applications for court hearings
You will also:
- Be on standby to visit customers in their home
- Occasionally attend court hearings
Responsibilities
Your key tasks will include:
- Delivering a comprehensive rent & service charge collection service across the region
- Monitoring customer accounts for all tenures
- Managing end-to-end processes
- Liaising with external agencies (including local authorities) when necessary
- Managing evictions
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Requirements
To excel in this role, you will need:
- Knowledge and experience of social housing, home ownership, or the private rented sector
- A working knowledge of welfare benefits
- Exceptional customer service skills
- Experience in income management or debt recovery/collection is advantageous (but not essential)
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You should also:
- Be a self-starter with a proactive approach
- Thrive working independently without close supervision
- Demonstrate effective decision-making skills, maintaining diplomacy, confidentiality and the ability to prioritise a busy workload
A full driving licence and access to a car are essential.
Next Steps
Interviews will take place on Tuesday 30th June.
Apply today to be considered!
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