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Company Description
IronOak Homes is a registered provider of social housing, dedicated to offering quality and secure homes through professional housing services. Our mission is to empower individuals and communities while fostering inclusivity and diversity. The Income Officer will be responsible for the effective management and optimisation of income collection, data analysis, and operational efficiency of IronOak Homes. To analyse and enhance all data from housing management software including occupancy, income, and operational efficiency.
Responsibilities
- Monitoring and analysing key performance indicators (KPIs) to assess the overall performance of the business.
- Monitoring and reconciling income from multiple sources such as local authority portals and direct debit functions.
- Generating reports and providing insights to management on areas of improvement or success.
- Work with the operational team to ensure and enhance accuracy, reliability, and reportability of data held across the organisation.
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Requirements
- Experience of using CRM systems, accounting systems, or other related software.
- Experience of working closely with other departments in order to meet deadlines and targets.
- Ability to manage own and team conflicting deadlines and prioritise as required.
- Ability to record, analyse, and report on data from multiple data sources.
- Proficiency in Microsoft suite including Excel.
- Ability to analyse processes and policies and strategise organisational improvements.
- Understanding of GDPR.
IronOak Homes CBS is a Registered Provider of Housing with the FCA (https://mutuals.fca.org.uk/Search/Society/30667).
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Are you a confident individual with the drive and passion to deliver a first-class service to the business and work independently on a day-to-day basis when required?
If you want to work in an environment where every day you work together as a team to make a real difference to someone’s life, we would love to hear from you.
Job Type: Full-time
Benefits:
- Company events
- Company pension
- Free parking
- On-site parking
- Sick pay
- Store discount
- Enhanced pension
- Hybrid Working
- Flexi-time
Work Location: Hybrid remote in Watford WD18 0GX
Closing date for applications: 03 August 2026
Interviews W/C 10 August 2026
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