Birmingham City Council
Income Officer – Temporary Accommodation
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Income Officer – Temporary Accommodation
Temporary Accommodation Income Officer – Permanent (2.4 Positions)
Salary: Grade B – £28,598 - £34,434
- Consultation grade – subject to formal evaluation under the Pay Equity Review
Hours: 36.5 per week
About the Role
The Income Team in Temporary Accommodation has recently been transitioned into the Rents Service within Finance following a review aimed at improving income collection and debt recovery. This role focuses on supporting Temporary Accommodation occupants while preventing debt accumulation and ensuring the Council’s financial targets are met.
As a Temporary Accommodation Income Officer, you will:
- Maximise income collection
- Recover arrears in line with legislation, policy, procedures, and service standards
- Help residents maintain financial stability through advice and support
Key Responsibilities
- Manage and monitor Temporary Accommodation charge accounts to ensure timely payments and compliance with agreements
- Identify and pursue arrears, negotiating repayment plans while balancing legal obligations and resident well-being
- Conduct financial assessments and income calculations to determine fair and supportable charges
- Liaise directly with residents, providing financial advice, benefits guidance, and income-related support
- Work with external agencies and support services to assist residents in accessing appropriate aid
- Maintain accurate records and prepare reports on income collection, arrears, and financial performance
- Collaborate with team members and managers to improve collection rates and operational efficiency
- Adopt a "first right, on time every time" approach when managing income and arrears cases
- Utilise multiple computer systems to process requests, generate management reports, audits, and maintain system accuracy
- Process occupation charges for Temporary Accommodation properties, ensuring compliance and transparency
- Promote financial inclusion and benefit uptake to maximise residents’ income
- Assist in preparing and presenting statistical reports on team performance for decision-making purposes
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Key Requirements & Essential Skills
Experience & Knowledge
- Previous experience in income maximisation, collections, or arrears management, preferably within a social housing or public sector context
- Strong understanding of relevant housing legislation, housing benefit, and welfare reform
- Familiarity with homelessness support regulations, including eligibility and service delivery criteria
Skills & Competencies
- Strong communication and negotiation skills – Ability to balance financial recovery with long-term resident support
- Independent problem-solving while working collaboratively within a team
- Excellent organisational and time-management skills – Ability to prioritise caseload effectively
- Proficiency in housing management software and Microsoft Office
Personal Attributes
- Empathy and discretion when dealing with vulnerable residents
- Ability to recognise the Council’s financial needs while maintaining high standards of client care
- Willingness to contribute to team improvements and service transformation
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Why Join This Team?
- Opportunity to shape service development – Part of a developing team with a focus on long-term excellence in temporary accommodation support
- Collaborative working environment with cross-functional impact on income maximisation and resident well-being
- Permanent position within a valued public sector organisation
Application Requirements
- Submit an up-to-date CV via the application system (required for shortlisting)
- No applications will be considered without a CV attached
Key Reminders & Information
- Birmingham City Council is an accredited Disability Confident Leader employer – We are committed to equality, inclusion, and accessibility
- If you have reasonable adjustments or additional support needs, please let us know during your application process
- Contact for informal queries: Resourcing@birmingham.gov.uk, quote reference 4465
- DBS check and proof of Right to Work in the UK will be required before employment can commence
Sponsorship is not available for this post.
Full details of our Corporate Safeguarding Policy: Birmingham City Council has a duty of care to all residents. Staff must adhere to safeguarding standards at all times.
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