Legal & General
Income Protection Claims Consultant
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Legal & General (L&G) is a leading UK financial services group and major global investor.
We’ve been safeguarding people’s financial futures since 1836, striving to build a better society while improving the lives of our customers and creating value for shareholders. We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions—making us an international player in:
- Pension risk transfer
- UK and US life insurance
- UK workplace pensions and retirement income
Our Retail business supports customers throughout their lives, helping them save, plan, protect, and enjoy retirement. We are a leading provider of retirement and protection solutions, serving around 12.8 million policyholders and workplace members with tailored solutions across their lifelong financial journeys.
We focus on empowering customers today and tomorrow with better long-term outcomes, leveraging technology to engage them quickly, efficiently, and personally through direct interaction, intermediaries, or employers.
Role: Claims Consultant
Location: Hove Salary: £25,000 Team: Retail Claims
We are seeking a Customer-Facing Claims Consultant (permanent or temporary) to assist with Income Protection claims, ensuring they are handled efficiently, fairly, and with care.
Key Responsibilities
Setting up and managing new Income Protection claims
- Requesting and reviewing relevant medical evidence from GPs, specialists, or other healthcare providers
- Following agreed assessment timescales and reviewing claims thoroughly
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Customer and Stakeholder Engagement
- Building positive relationships with customers, Independent Financial Advisers (IFAs), and third parties
- Handling inbound calls confidently, professionally, and empathetically
Process and Policy Compliance
- Maintaining accurate claims records while abiding by processes, legislation, and SLAs
- Identifying potential complaints or breaches and escalating them with appropriate action taken
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Requirements
Experience and Expertise
- Demonstrated experience working in a claims, insurance, or customer-focused environment
- Experience or willingness to build knowledge of Income Protection products
- Strong interpersonal and communication skills, with the ability to build trust and rapport in sensitive situations
Skills and Competencies
- A customer-centred approach and capability to manage carefully in emotionally sensitive discussions
- Strong judgement, attention to detail, and the ability to review information critically
- Competent use of Microsoft Word and Excel
- Ability to manage workloads, deadlines, and priorities effectively
- A collaborative mindset willing to support broader team goals
Whatever your expertise, at L&G, we reward performance with a comprehensive package that supports your life and career.
Key Benefits
- Annual performance-related bonus plan AND access to share schemes
- Generous pension contribution
- Life assurance
- Healthcare Plan (permanent employees only)
- Holiday Policy
- 25 days (excluding public holidays)
- After 2 years’ service: 26 days (holiday plus public holidays)
- Option to buy and sell holiday
- Competitive family leave
- Access to our electric car scheme (permanent employees only, through tax-efficient salary sacrifice)
- Discounts across L&G products and high-street retailers
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Go green, go far – our commitment to achieving net-zero carbon workplaces by 2030 includes innovative, sustainable offices across the UK.
Company Culture & Inclusiveness
At L&G, we believe it’s possible to deliver positive financial returns today while helping to create a better, more sustainable future for the world.
With a welcoming and inclusive culture of diverse views, experiences, and backgrounds, you’ll thrive with leaders who care deeply about your wellbeing and future.
Empowerment and Flexibility
We prioritise outcomes, not attendance, making us open to flexible working arrangements—including part-time, term-time, and job sharing, where applicable.
Flexibility is customised to meet the demand, while ensuring operational excellence. Research potential and connect with our purpose.
Your Impact Matters
We values skills, strengths, and potential—meaning even if you don’t meet every single listed criterion, expertise in other areas might well align with the role.
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