Honeycomb Group
Income Specialist
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Location
Stoke-On-Trent
Employment Type
Permanent
Work Hours
Full-Time
Hours per Week
35
The Role
As we continue our period of growth, this role will play a key part in strengthening our income management service and supporting investment across our communities. This is an opportunity to make a real impact by driving performance, supporting customers with care and fairness, and helping shape a service that delivers positive outcomes for the future.
This person will be responsible for:
- Leading a team of income officers
- Ensuring our income collection services are the best they can be
- Streamlining processes and systems to be fit for purpose
- Meeting targets
- Managing a caseload of complex cases
- Training customer-facing teams
- Producing reports as required
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What You’ll Do
- Oversee rent and service charge recovery activity across the Group, ensuring performance targets are met.
- Ensure rent setting and service charge processes are completed accurately, on time, and in line with legislation.
- Provide day-to-day leadership, guidance, and support to Income Officers, promoting a high-performing, customer-focused culture.
- Ensure compliance with relevant policies, processes, and regulations across income and neighbourhood teams.
- Support debt recovery activity and money advice services, including delivering training and developing team capability.
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Who You Are
- Educated to degree level or hold relevant professional or management qualifications.
- Experience of supporting and advising teams in income management within housing services.
- Strong knowledge of affordable housing, income management, and relevant legislation, regulation, and best practice.
- Proven ability to deliver excellent customer service with a compassionate and customer-focused approach.
- Strong leadership, communication, and organizational skills, with the ability to work under pressure.
- Full driving licence and access to a vehicle.
Apply now! We may close this vacancy early if we receive a high volume of applications.
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