Saffron Housing Trust Limited
Independent Living Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information.
Location: Long Stratton, Norwich, Norfolk
We have an exciting opportunity for an Independent Living Manager to lead and develop Saffron’s Independent Living services, ensuring they are safe, compliant, person-centred, and financially sustainable.
Key Responsibilities Include
- Provide leadership to Independent Living Team, estates, and tenancy management.
- Ensure the delivery of high-quality, person-centred housing support that enables residents to live safely and independently.
- Write, review, and maintain departmental policies, procedures, and guidance covering service delivery, safeguarding, complaints handling, tenancy/leasehold management, service charges, and health & safety.
- Ensure compliance with housing law, health & safety, fire safety, Equality Act, GDPR, adult safeguarding legislation, and (where applicable) CQC frameworks.
- Own the end-to-end complaints process, ensuring timely, fair, and resident-focused resolutions and clear remedies.
- Provide leadership and oversight to ensure the team, work collaboratively with wider Tenant Services, promoting compliance with tenancy agreements, proactively addresses breaches, and supports sustainable and successful tenancies.
- Oversee leasehold services, lease compliance, resident consultations, alterations, and dispute resolution.
- Build strong partnerships with Local Authorities, health providers, care agencies, and other organisations.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
For a full list of responsibilities please see the attached Role Profile.
Our Ideal Candidate Will Have
Educations and Qualifications:
- Educated to degree level or qualified by experience (E)
- Management qualification (D)
- CIH Level 3 or higher, or the ability to obtain (D)
Experience
- Managing multidisciplinary teams and external contracts (E).
- Extensive leadership experience in supported housing, social care, or independent living (E).
- Financial acumen and risk management expertise (E).
- Commissioning services; partnership working across housing/health/VCSE (E).
- Contract management and supplier performance (E).
- Extensive experience of CQC-regulated environments and quality frameworks (E).
- Managing complaints and Ombudsman cases; drafting formal responses and implementing determinations (E).
- Leasehold/service charge management within social housing context (E).
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Skills, Knowledge And Abilities
- Strong understanding of safeguarding, housing compliance, GDPR, Equality Act (E).
- Complaint managing best practice, two-stage procedures and learning culture (E)
- Knowledge of leasehold frameworks, Section 20 consultation, and resident rights (D)
- Excellent communication; written responses, committee papers, resident-friendly messages (E).
- IT proficiency (MS Office, housing systems, digital engagement tools) (E).
Personal Attributes
- Emotional resilience and ability to manage complex situations.
- Inclusive leadership; coaching style, growth mindset.
- Full UK driving licence and the ability to travel independently (E).
Please note this role is subject to a Basic Disclosure and Barring Service check
Closing date: 28th June 2026
Shortlist date: 29th June 2026
Interview date: TBC
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills