Norfolk County Council
Independent Living Support Worker Level 2
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Independent Living Support Worker – Level 2 (Supported Accommodation) | Permanent Contract | 37 hours per week | £32,061 to £33,699 per annum | Grade G | Hub 1 Gurney Road, Norwich
In Norfolk, we have ambitious plans to enhance our work with young people and their families. Our Supported Accommodation service focuses on creating and promoting positive living environments for young people in the independent scheme.
About the Role
As an Independent Living Support Worker, you will provide direct support to young people, helping them develop and enhance their independent living skills. Your responsibilities will include:
- Assisting in creating and implementing tailored support plans
- Attending statutory reviews and other relevant meetings
- Serving as a positive role model who fosters strong, trusting relationships with young people and their families
- Ensuring the emotional and physical needs of young people are met while offering opportunities for their growth
- Supporting team managers, assistant team managers, and senior support workers in management tasks, such as:
- Inducting new staff
- Conducting staff supervisions
- Completing paperwork and relevant documentation
Responsibilities
- Supporting Young People: Help young people navigate challenges and build resilience as they transition toward independent living.
- Plan Implementation: Contribute to shaping and executing support plans while ensuring alignment with legal and organisational standards.
- Team Collaboration: Work effectively with a multidisciplinary team, including social workers, psychologists, and other professionals.
- Problem-Solving: Address and resolve behavioural, emotional, or practical issues as they arise.
- Out-of-Hours Availability: Regular availability for evenings, weekends, bank holidays, and on-call commitments as required.
- Administration: Manage and track workflows, including filing, documentation, and reporting.
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Requirements
- Experience & Qualification: A pleasant, dependable attitude with robust support work experience (preferably in Supported Accommodation or working with children).
- Driving: A full valid UK driving licence with discretionary access to a service vehicle.
- NVQ/Qualification: An NVQ Level 3 in Health and Social Care or equivalent recognised qualification.
- Communication: Excellent written and spoken communication skills to engage effectively with young people and colleagues.
- Organisational Skills: Ability to manage workloads, set priorities, and work efficiently in a fast-paced environment.
- Team Role: Willingness to assume light management responsibilities where applicable.
Ideal Experience & Skills
- Experience in social care, residential homes, or as a mentor.
- Educational background in child psychology, social work, or related fields.
- Willingness to actively participate in training and development opportunities.
- Passion for empowering young adults toward self-sufficiency and personal growth.
Disclosure & Barring Service (DBS)
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- All successful applicants will undergo DBS checks in accordance with organisational policies.
Benefits
Working with Norfolk County Council offers a comprehensive package:
- Competitive Salary: £32,061 to £33,699 per annum (Grade G, permanent).
- Holidays: Generous annual leave policy.
- Development Opportunities:
- Access to training and professional development via flexible learning routes.
- Career progression beyond current scope.
- Wellbeing Assistance:
- Free and fast-track physiotherapy.
- Counselling services for employees.
- Financial Benefits & Savings:
- ‘Norfolk Rewards’ discount programs (groceries, shopping, holidays, tech, and more).
- Work-Life Balance:
- Opportunities for flexible working models (e.g., hybrid work dependant on role needs), though some roles may require on-call availability.
Eligibility Info
- Current employees with external roles in at-risk status from restructuring may receive priority consideration.
- Internal redeployment candidates: Application closes on 29 June 2026 at 23:55.
- Candidates outside redistructure: Applications close on 6 July 2026 at 23:55.
Next Steps
Before applying, review: 🔗 The full Job Description & Person Specification Before applying, email Sharon Mudangwe, Senior Independent Living Support Worker, at 01603-222344 for any further queries.
- Download the Norfolk County Council application form >> here and attach it to your online application for consideration.
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