Cancer Fund for Children
Individual Giving Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Experienced Individual Giving & Supporter Care Manager
We are looking for an experienced Individual Giving & Supporter Care Manager to lead the development and delivery of our supporter acquisition and retention strategies on an all-island basis. This is a varied and hands-on role where you will lead multi-channel campaigns, driving supporter growth, income, and lifetime value.
The role will focus on maximising engagement, stewardship, and results. Optimising data intelligence to improve results is a vital component of this role alongside CRM management.
The Individual Giving & Supporter Care team is a key driver of voluntary income at Cancer Fund for Children. We are an ambitious and growing team, focused on increasing supporter engagement and long-term income. You will play a key role in shaping our individual giving programme, testing new ideas, improving performance, and ensuring our supporters feel inspired and connected to our work.
The role combines strategic oversight and hands-on delivery, championing supporter-centred best practice while ensuring data is used confidently and effectively to:
- Optimise fundraising performance and return on investment
- Strengthen donor relationships and lifetime value
- Enable robust forecasting, pipeline management, and decision-making
- Provide insight, analysis, and reporting that drives continuous improvement and strong performance
The Manager is the fundraising lead for CRM, supporter data governance, and GDPR compliance, ensuring data is accurate, accessible, and actionable. They will work closely with the Director of Development and fundraising colleagues to support income growth through effective segmentation, targeting, journey optimisation, and campaign analysis.
Donor Care sits at the heart of this role. The Manager will lead and develop the Donor Care function, ensuring supporters receive a high-quality, responsive, and empathetic experience, and that feedback, complaints, and insights are used constructively to improve organisational practice and performance.
Main Duties
Principle Duties and Responsibilities
- Provide strategic and operational leadership for Individual Giving and Supporter Care across the organisation, promoting strong performance, and embedding a culture of excellence, empathy, accountability, and continuous improvement.
- Develop and implement a best practice donor engagement and acquisition plan for the Individual Giving (IG) programme across the island of Ireland with ongoing monitoring and reporting on performance against Key Results.
- Develop and manage annual budgets, in line with the agreed Individual Giving Strategy, and ensure the monitoring and reporting of all income and expenditure on a monthly and quarterly basis.
- Identify, plan, deliver, and monitor opportunities to optimise the transition from cash donation to regular gift across our existing donor base and activities/events/campaigns, identifying opportunities for digital channel recruitment, effectively managing attrition.
- Develop and implement a strategic donor stewardship plan to connect our donors meaningfully with the work of Cancer Fund for Children, demonstrating the impact of their donations and ensuring their continued giving.
- Champion data-driven decision-making across the Fundraising Division, ensuring insight informs planning, performance, and innovation.
- Maximise Individual Giving income through tax-efficient giving opportunities and the management of well-planned and timed Annual Tax Campaigns in NI and ROI.
- Ensure all fundraising-related complaints handling, ensuring all enquiries, donations, feedback, and complaints are managed accurately, sensitively, and in line with internal policies, regulation, and best practice.
- Oversee supporter care service standards, response times, and supporter satisfaction, using insight to drive continuous improvement.
- Ensure all supporter interactions are consistently and accurately recorded within the CRM.
- Contribute to fundraising and organisational strategy and actively support innovation and continuous improvement.
- Represent the organisation at relevant sector networks, training, and learning events relating to supporter care, data, and fundraising operations.
- Actively contribute to divisional management meetings and work collaboratively across departments to enhance supporter experience and fundraising effectiveness.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Data Governance, Integrity & Compliance
- Lead organisational best practice for supporter and fundraising data quality, accuracy, consistency, and accessibility across all systems.
- Act as lead for GDPR and data protection compliance within fundraising and supporter-facing teams.
- Ensure regular data audits, cleansing activities, and validation processes.
- Ensure appropriate data consent, preferences, and suppression management.
- Work with IT and external suppliers to ensure CRM stability, system integrations, and future development align with organisational needs.
- Deliver training and guidance to staff on data protection, CRM use, and good data practice.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
CRM Ownership & Data Optimisation
- Act as system owner for the fundraising CRM, ensuring it supports fundraising strategy, operational efficiency, and supporter experience.
- Lead CRM development, enhancements, and process improvement, translating fundraising needs into technical requirements.
Fundraising Insight, Reporting & Analytics
- Deliver high-quality reporting and dashboards to support fundraising planning, monitoring, and decision-making.
- Develop and manage data selections and segmentation for appeals, campaigns, and stewardship activity.
- Analyse supporter behaviour, trends, and performance to identify opportunities for growth, retention, and improved ROI.
- Provide insight and recommendations to Fundraising and Senior Leadership Teams.
- Manage relationships with third-party analytics, insight, or data suppliers where appropriate.
Supporter Journey Design & Experience
- Map, review, and optimise end-to-end supporter journeys across acquisition, stewardship, development, and retention activity.
- Work collaboratively with Fundraising, Communications, Brand & Marketing teams to deliver a joined-up, personalised, and consistent supporter experience.
- Use insight, feedback, and data to test, learn, and improve supporter engagement approaches.
Values, Compliance & Professional Standards
- Represent Cancer Fund for Children professionally at events, meetings, and sector forums as required.
- Work collaboratively across teams and participate actively in organisational meetings, planning, and development initiatives.
- Adhere to all organisational policies, procedures, and regulatory requirements.
- Undertake any other reasonable duties in line with the seniority of the role.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location