DPD UK
Indoor Account Manager
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Indoor Account Manager - Permanent (37.5 Hours/Week)
Job Overview
Contract Type: Permanent – 37.5 hours per week Salary: Circa £27,000 per annum Location: Etruria, Stoke ST1 5SY Days & Hours: Monday to Friday, 9am–5pm or 9:30am–5:30pm
Join DPD as we strive to become the UK’s most sustainable delivery company while delivering world-class service to our customers. We’re a high-turnover business (£2 billion+), offering great benefits, career progression, and a dynamic environment.
DPD prides itself on fostering an open, ethical, inclusive, and socially responsible culture. You’ll enjoy job security, essential tools, and a competitive starting package—plus exciting perks, including never having to work on your birthday!
We’re a Valuable 500 and Disability Confident Employer, ensuring diversity and inclusion at every level.
About the Role
As the Indoor Account Manager, your core responsibility is to proactively manage a portfolio of around 800 high-value customers (each spending up to £700 per week). Your focus will be on retention, revenue growth, and service excellence by building strong customer relationships through sales, strategic account development, and issue resolution.
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Key Responsibilities
- Manage customer contacts using a predefined communication matrix.
- Develop and implement individual account plans to meet revenue targets.
- Maintain and update customer information in SalesForce and other systems.
- Build multi-level business relationships with customer organisations.
- Identify and pursue additional revenue opportunities across portfolios.
- Track and update a revenue opportunity pipeline.
- Monitor account profitability and performance to ensure compliance.
- Resolve customer issues promptly to prevent long-term churn.
- Execute annual price increases for all in-portfolio accounts.
- Support smooth account transitions between sales teams in line with company policies.
Qualifications & Requirements
You must demonstrate a passion for exceptional service and proven experience in Account Management or Customer Relationships. Key traits include:
- Strong communication skills (phone, email, virtual meetings).
- Influencing ability to guide business decisions effectively.
- Quality mathematical/logical skills for pricing and revenue analysis.
- Problem-solving drive with decision-making resilience in high-pressure settings.
- Sales and upselling experience for customer growth opportunities.
- Excellent attention to detail and organisational skills.
- Proficiency in Microsoft Office/Google Suite and SalesForce (desirable).
- Alignment with DPD’s core values: Passion, Respect, Honesty, Flexibility, Caring, and Accountability.
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Benefits Package
We reward talent both with career opportunities and unforgettable perks:
Core Benefits:
✅ Job security ✅ Festival/holiday trading (if applicable) ✅ Enhanced maternity/paternity leave package ✅ Free life assurance (4x salary on joining pension scheme) ✅ On-site health kiosks and Vitality at Work discounts
Work-life Enhancements:
✅ Free on-site parking ✅ Shop discounts (5% off supermarkets and £0 delivery fees) ✅ Milestone days off to celebrate career achievements ✅ Free eye tests/spectacle support for screen workers
Career Growth:
- Opportunities for internal promotion and developmental training.
- A culture that recognises and rewards talent at all levels.
Do you align with our mission and values? If so, help us deliver unmatched service excellence—apply today!
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