What you’ll need to succeed

Experience and Qualifications

We're looking for an experienced Industrial Relations professional who can operate confidently in a complex, highly regulated, and unionised environment. You will bring:

• Significant industrial relations leadership experience within a large, complex, and unionised organisation.
• A proven track record of leading successful trade union negotiations, collective bargaining arrangements, and consultation processes.
• Extensive experience advising senior leaders on complex industrial and employee relations matters.
• Strong knowledge of UK employment law, industrial relations frameworks, and dispute resolution practices.
• Demonstrable experience supporting major business transformation, restructuring, or organisational change programmes.
• Experience building effective partnerships across multiple stakeholder groups and functions.
• A track record of delivering strategic projects and achieving measurable business outcomes.
• Strong analytical skills with the ability to translate data and insight into practical solutions and informed decision-making.

Skills and Capabilities

You will be:

• A credible and trusted industrial relations expert who can influence at all levels of the organisation.
• An exceptional relationship builder, capable of creating trust and credibility with trade unions, senior leaders, and colleagues alike.
• A skilled negotiator with strong judgement and the ability to balance competing priorities.
• An influential communicator, able to adapt your approach to deliver messages with clarity, impact, and confidence.
• A strategic thinker who combines commercial awareness with a pragmatic, solutions-focused mindset.
• Comfortable navigating complexity, ambiguity, and organisational change.
• Resilient and calm under pressure, with the ability to manage challenging situations constructively.
• Passionate about colleague engagement and creating positive workplace relationships.
• Committed to upholding the values, principles, and behaviours of Post Office.

About us

At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are.

Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners, and the communities they serve. If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we’d love to hear from you.

Application Guidance

Our commitment to embracing diversity extends beyond just words. While we’ve outlined key skills above, we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive.

As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact talentacquisition@postoffice.co.uk

We’re thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we’re unable to provide individual feedback on all submissions.