NetJets Europe
Inflight Service Representative - Based in Barcelona (LEBL) or Oxford (EGTK)
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Inflight Service Representative - Based in Barcelona (LEBL) or Oxford (EGTK)
Purpose of Position
Provide an optimum level of comfort and service to passengers and form the link between passengers and the flight crew while on board—guaranteeing personalised customer service with superior quality standards and professionalism from boarding to disembarking.
Key Responsibilities
- Offer passengers exceptional comfort and service through efficient, courteous assistance
- Function as a bridge between passengers and flight crew, as directed by the Commander
- Inspect onboard catering and non-safety equipment, reporting deficiencies immediately to the Commander for timely resolution
- Report any safety-threatening situations or conditions that may affect the flight
- Maintain thorough cabin cleaning and re-stocking between flights to ensure the aircraft is fully prepared for subsequent departures
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Qualifications
Education
- High school diploma (or equivalent)
Certifications & Licenses
- Preferred candidates hold:
- Cabin Crew Medical Licence
- Cabin Crew Attestation
- SEP (Safety Equipment and Procedures) Training
Experience
- 2–4 years of experience in entry-level roles
- Clients with experience between 3–5 years as an Inflight Service Representative (IFS) or similar position:
- In private aviation or with premium first-class airline experience
Core Competencies
Display an attitude characterised by:
- Service-Oriented mindset
- Collaboration with crew and team members
- Adaptability in dynamic environments
- Problem-Solving for customer needs
- Positive Results Focus, always striving for excellence
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Knowledge, Skills, Abilities & Other (KSAOs)
- Technical:
- Up-to-date knowledge of aviation practices, legislation, and onboard standards
- Languages:
- Fluency in English (mandatory)
- Additional languages preferred (e.g., Russian, German, Spanish, French,Italian)
- Practical:
- Handling high-pressure situations with composure and solution-oriented approaches
- Travel & Worldwide Presence:
- Valid EU passport (restriction-free)
- Additional Certifications:
- Experience with SEP (Safety Equipment and Procedures) Training is strongly advocated
(Note: Applicants with the strongest alignment to premium airline environments or private aviation experience will be favoured.)
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