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Contract type: Permanent
Location: Hatfield (Hybrid working – 3 days in the office)
Working hours per week: 40 hours
Level: Executive
Application Closing Date: Thursday 30th July 2026
About Us
Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value. We’re also on a mission to empower our business with smart technology; we’ve recently launched our AI Academy, providing a tailored AI learning journey for every colleague.
We’re Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, ocado.com. Not only is Ocado the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service.
About The Team And The Role
This role will sit in the PR, Comms and Social team and report into the Influencers & Brand Ambassadors Manager.
It’s an exciting time to be joining the team as we have big plans in the social and creator space to make social and influencers an even more important part of our marketing strategy in FY27. This newly created role will be instrumental in helping us to achieve that goal; building brand love and driving greater consideration for the brand.
As part of the social and influencer workstream you will have the opportunity to work with teams from across the business. Whether that’s our in-house creative team, EAT, as well as collaborating with your PR counterparts, and colleagues across commercial, this role will support the Influencers and Brand Ambassadors manager in our efforts to turbo charge our influencer marketing output moving forwards.
With a new Social and Influencer Lead having just joined, one of your main areas of focus will be working with them and your manager to scale up Ocado’s talent flywheel approach and model. This will involve strengthening existing talent verticals and identifying new and exciting creators and opportunities for Ocado to tell its story.
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What You’ll Do
- Collaborating with brand ambassadors and influencers to deliver paid and gifted campaigns across social channels and beyond.
- Develop creative briefs and ensure influencer content aligns with key messaging, tone and brand guidelines.
- Build and nurture long-term relationships with influencers and talent management agencies.
- Tracking and measuring influencer performance, reporting effectiveness and key learnings.
- Conducting regular competitor analysis and trend monitoring to identify high-performing influencers and content formats.
Who You Are
- Social media native: Lives and breathes influencers and creators preferably with experience of managing influencer programmes for a consumer facing brand
- Excellent communication skills: Highly literate – able to produce clear, concise, and effective material for influencer briefs and social channels.
- Highly organised and self-motivated: Able to work in a fast-paced environment and meet tight deadlines.
- Relationship builder: Able to build positive relationships with internal and external stakeholders.
- Adaptable: Comfort within a fast-growing company and a desire to grow with the business.
- Creative and dynamic: confident in your ideas, and full of ideas for entertaining content.
- Constantly challenging what’s possible – the social space is fast moving and always evolving. You should be someone who is constantly thinking about what’s next, helping ORL stay ahead of the curve.
- Experience with creator management tools (e.g., Sprinklr, CreatorIQ)
What’s In It For You
By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail. You’ll also be part of our AI Academy, a dedicated learning journey designed to empower every colleague with the smart technology skills of the future.
If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:
Health & Wellbeing
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Your very own career expert that helps elevate your application to the next level.
- Private medical insurance with option to add your family
- Digital GP appointments
- Market-leading family policies
- Mental health support
- Discounted gym memberships
- Dental insurance
- And more
Spend & Save
- Annual bonus scheme split between personal and business objectives
- Recognition with reward platform
- Up to 7% matched pension contributions
- 15% Ocado discount
- 20% M&S discount
- Free breakfast every day in the office
- Electric vehicle leasing scheme
- Free shuttle bus from Hatfield station to the office
Never miss the moments that matter
- Hybrid working
- 26 days holiday plus 8 flexible bank holidays
- Options to buy extra holiday
- 2 weeks work from anywhere
- Lifestyle break opportunities
Our Hiring Process
Lucky for us, we receive a high volume of applications and genuinely appreciate the time and effort invested by every candidate. To ensure a fair and thorough process, every application is reviewed by a member of our team. If your skills and experience are a strong match, a Talent Partner will contact you to discuss the role and guide you through the next steps of our hiring process.
Your Application and AI
In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail. However, as you leverage this technology, please don’t lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you’re a great fit for us.
Everyone’s welcome
We’re an equal opportunities employer, which means that we make sure all potential colleagues are treated fairly and equally. We want to ensure everyone has a fair chance to apply; if you need this job description in an alternative format (e.g., larger print, different document type, etc.), please reach out to us at careers@ocadoretail.com and we’ll be happy to assist you, and if you require reasonable adjustments during the recruitment process, please let us know on the application form.
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