Leicester City Council
Information Advice and Guidance Officer
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Reference: REQ7951
Description:
Full Time / 37 Hours per Week / Fixed Term for 18 months
We are seeking a motivated and passionate Information, Advice and Guidance (IAG) Officer to join our team. In this role, you will collaborate with a diverse range of stakeholders to create, review and publish high-quality, impartial, and accessible information, advice and guidance to inform people on a breadth of key Adult Social Care areas.
You’ll be a part of the Community Wellbeing Support Team Service whom have a pivotal role in promoting independence in people’s homes and communities and ensuring that support is person-centred and of good quality.
Role Overview:
This is a full time, fixed term role working Monday to Friday (for 18 months). You’ll have flexibility in hybrid working being both office based, at Halford House or working remotely from home to suit the needs of the service. However, there is an expectation that you’ll work from the office at least two days per week.
What You’ll Be Doing
In this role, you’ll deliver a person-focused information, advice and guidance that supports people to make informed decisions about their social care needs.
On a Day-to-day Basis, You’ll:
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Work in collaboration with partners:
You’ll play a key role in building and maintaining strong partnerships across Adult Social Care and with a wide range of external organisations, including Leicestershire Partnership Trust, local authorities, care providers and voluntary sector partners. Working collaboratively with co-production and engagement groups, you’ll ensure information, advice and guidance (IAG) is accessible, relevant and shaped by the people who use it. You’ll also support colleagues across services to confidently signpost residents to the right information and support at the right time. -
Develop and manage IAG content:
This role offers an exciting opportunity to shape how people access information and support. You’ll lead the co-production, creation and refresh of high-quality IAG content for both digital and non-digital channels, ensuring it is clear, engaging and user-focused. By carrying out independent research and benchmarking activity, you’ll identify best practice and innovative approaches that enhance the Council’s offer. A key part of the role will be leading the ongoing development of the Autism Space website, helping to create a trusted and accessible source of information for residents.
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- Support service development:
You’ll be passionate about improving outcomes and increasing awareness of available support. Through promoting the Council’s IAG offer, you’ll help drive engagement and ensure more people can benefit from the services available to them. You’ll actively gather feedback, share best practice and contribute to the continuous improvement of the service. Keeping up to date with local services, opportunities and community resources, you’ll ensure information remains accurate, relevant and responsive to changing needs.
What You’ll Need
We are looking for a committed and approachable person with a passion for improving services that support adults to make an informed decision about their care and support.
The ideal candidate will be a confident and empathetic communicator who thrives in a people-focused role. You will be motivated by helping others succeed and able to build strong, trusting relationships with a wide range of individuals, including those facing barriers or challenges to accessing good IAG.
You’ll be proactive, organised and able to manage your own workload while maintaining a high standard of service delivery.
You’ll have experience working in a customer-facing environment, where providing advice, guidance, and support comes naturally. You’ll be confident engaging with a wide range of people, including those accessing social care services, and will understand the importance of treating everyone with dignity, empathy, and respect. You'll also have experience creating engaging content for different audiences and a proven ability to work collaboratively with colleagues, partners, and stakeholders to achieve positive outcomes.
As a strong communicator, you’ll be able to build trust and develop positive relationships quickly with people from all backgrounds. You’ll be organised and capable of managing a varied caseload, balancing priorities effectively while maintaining attention to detail. Whether working independently or as part of a team, you’ll bring a proactive and solution-focused approach, supported by good IT skills and confidence using Microsoft Office and case management systems.
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Most importantly, you’ll be someone who genuinely cares about helping others succeed. You’ll be approachable, non-judgemental, and committed to equality, diversity, and inclusion. You’ll demonstrate professionalism, integrity, and confidentiality in everything you do, while remaining adaptable and resilient in a fast-paced environment. If you’re passionate about making a difference and continually looking for ways to improve services and outcomes for people, we’d love to hear from you.
What We Can Offer You
As well as the satisfaction of helping to improve thousands of lives across Leicester, you can look forward to a work environment that encourages a healthy work/life balance. You’ll enjoy generous annual leave, membership of the Local Government Pension Scheme and the option of flexible working. We’ll also give you the chance to develop your skills and expertise with a variety of training and development opportunities. In addition, you can choose from a number of flexible benefits, including discounts on city buses and trains. For an illustrative value of your benefits package, take a look at our benefits calculator.
Join us
We’re committed to recruiting a diverse and highly-talented workforce as we continue to build a council that is fitting and representative of our great city. That’s why we’ve designed our recruitment process to put you at your ease, make you feel welcome and bring the best out of you. We’ll do all we can to make our recruitment process as fair as possible. To help you with your application, take a look at the ‘our approach to recruitment’ page.
If you’d like to have a chat before applying, feel free to contact Adam Lacey – Adam.Lacey@Leicester.gov.uk
Interview/Assessments will take place mid to late August 2026.
Region: Central
Location: Hybrid working - Home and Leicester City Offices
Salary: GBP35,412- GBP38,220 Per Year
Package: Total benefit value (includes pension contribution and full holiday entitlement): GBP52,115
Contractual hours: 37
Basis: Full time
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