South Gloucestershire Council
Information, Advice and Guidance Officer
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How you'll make a difference
As an Information, Advice and Guidance Officer, you will help ensure children and families can access the right support at the right time by developing and maintaining our public facing directory of services. By keeping the information accurate and up to date, you will enable service users to be directed to support that best meets their individual needs.
What you will be doing
You will be responsible for researching, collecting and accurately maintaining an up-to-date directory of services that can be used by residents and professionals, specifically relating to children, young people and their families, including those with SEND. It will be key for you to increase service levels through promotion and awareness work, as well as liaising with other specialist colleagues to maximise support for families. You will improve user trust and satisfaction with the current IAG offer amongst key service users. It will be your responsibility to produce reports and provide updates on work that has been completed. Using your networking skills, you will target local community groups and organisations, forming positive relationships with them.
What we need from you
You must be a confident communicator who can adapt your approach to suit a wide range of stakeholders and to liaise with providers and partners through various channels to develop positive working relationships. You will be able to collate, produce and edit directory content in plain English and accessible language so it is appropriate for a diverse audience, including people with cognitive or communication needs. It is essential that you have an understanding of the needs of children and families, including those with special educational needs and disabilities (SEND). You will have excellent IT and numeracy skills, including the ability to accurately update information systems and databases.
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This role is hybrid, with a mixture of working at our office in Badminton Road, Yate and from home. Interviews will be held on 20th May 2026.
How a career at South Gloucestershire Council is different
As part of our benefits package, you will receive generous annual leave (pro rata), employee wellbeing support and you will have access to a range of staff discounts, including eye tests, travel, shopping and leisure activities. We recognise that our diverse team of skilled and dedicated people make us a great place to work. We welcome applications from everyone and ensure that individuals are selected, promoted and developed on the basis of their merits and abilities. We know our team work best when they have balance in their lives, and we offer genuine flexibility to help them achieve that work/life balance. We invest in the careers of our people, and we are recognised for the quality, breadth and depth of our training and development offer, which helps our people make the greatest long-term difference in their work. What’s special here is the strength of the team ethos, the support and the training. Our teams at South Gloucestershire Council are making a real difference to the lives of people who live, work and learn here. We're building and shaping communities which people are proud of. We're working with the most vulnerable in our community to help them achieve what they want in life. We're investing in our schools to ensure every child and young person in South Gloucestershire achieves their full potential. We've achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference. We’re making a difference, be part of it! To view the full job description, please click this link: Information, Advice & Guidance Officer - Job Description
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