Lancashire County Council
Information, Advice & Support (IAS) Officer
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Description
| Salary £36,363 - £40,777 Per annum | Permanent, Full Time, 37 hours per week | Quality Assurance, Inspection and Safeguarding |
International Sponsorship – this role is not open to international sponsorship
We are looking for a passionate and dedicated Information, Advice & Support (IAS) Officer to join our team in Lancashire.
This is a rewarding opportunity to support children and young people with Special Educational Needs and Disabilities (SEND), and their parents and carers, by providing free, impartial and confidential advice and support.
As a SENDIAS Officer, you will empower families to understand their rights, navigate services, and make informed decisions about education, health and social care. You will also play a key role in supporting individuals through complex processes such as mediation and SEND tribunals.
This is an agile role and will include frequent travel across the county.
You will need to be flexible, willing to travel to meet service needs, and adaptable when visiting a range of settings, including schools, family hubs and other venues.
What You Will Be Doing
- Manage a complex caseload within a defined locality
- Provide high-quality, impartial advice via phone, email and face-to-face meetings
- Support Families To Understand
- SEND processes and legislation
- Education, Health & Care (EHC) plans
- The Local Offer and available services
- Work directly with children, young people and families to build confidence and promote participation
- Support individuals through dispute resolution, mediation and tribunal processes
- Help families have their voices heard
- Work collaboratively with schools, health professionals and partner agencies
- Deliver training sessions, group work and engagement activities
- Maintain accurate records and monitor casework to support service improvement
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About You;
We Are Looking For Someone Who Is
- Experienced in providing impartial advice and support in complex situations
- Knowledgeable about SEND legislation, the SEND Code of Practice and the Children and Families Act 2014
- Skilled in communication, relationship-building and conflict resolution
- Confident working both independently and as part of a team
- Able to manage a demanding workload and prioritise effectively
- Passionate about improving outcomes for children and young people
You Will Also Have
- A minimum of 2 A Levels (or equivalent)
- Experience of working with families, children or young people
- Strong organisational, IT and record-keeping skills
- A commitment to equality, inclusion and safeguarding
A degree or previous experience in a SEND-related role is desirable but not essential.
If you are passionate about making a meaningful difference for children, young people and families, we would love to hear from you.
Why Join Us?
We offer hybrid working, flexible hours and a culture that prioritises wellbeing.
You’ll receive 26 days’ annual leave (rising to 32 with service), 10 bank holidays, and the option to purchase additional leave. You will also have access to the Local Government Pension Scheme, an Employee Assistance Programme, and a wide range of staff discounts and salary sacrifice schemes.
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We value flexibility, collaboration and diverse perspectives. You’ll be part of a supportive service where your views matter, and where staff are empowered to deliver compassionate, high-quality support for children and families.
How to Apply;
Please refer to the job description and person specification for further information on the scope and responsibilities of the role. Ensure you address all essential criteria (identified for assessment at application stage) within your supporting statement. Some criteria will also be assessed at interview.
Please upload your CV and a covering letter before submitting your application. Additional documentation will not be accepted after the closing date.
You will be required to provide a car for use in connection with the duties of this post and must be insured for business use.
The post you are applying for is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013). If successful you will be required to apply to the Disclosure and Barring Service (DBS) for a 'disclosure'.
If you want further information or an informal chat regarding the role, please contact: Laura Morris, IAS Team Manager. Laura.Morris@lancashire.gov.uk
Closing Date: 12th July 2026
Proposed Interview date: 20th July 2026
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