Planning Inspectorate
Information Management Officer
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Job Summary
As an Information Management Officer, you’ll play a key role in improving how information is organised, managed, and used across the organisation. You’ll help shape effective information management and digital practices, working with tools like SharePoint and Microsoft Teams to ensure content is structured, accessible, and supports efficient ways of working. Your work will directly contribute to better decision making, stronger compliance, and improved organisational performance.
Working closely with colleagues across digital and business teams, you’ll support information governance, FOI and EIR processes, and drive improvements through guidance, training, and practical solutions. If you’re looking to build a career in information management, digital services, or governance, this is an opportunity to make a clear impact while developing your expertise in a growing and important area.
The Planning Inspectorate has a long and proud history in ensuring a fair planning system for England. The work we do has a significant impact on people’s lives, the communities where they live and the economy.
We want our colleagues to be able to work more flexibly and more collaboratively, exploring new and innovative ways to improve the way we provide services.
For further information on the Planning Inspectorate, please visit our careers page at Civil Service Careers
Job Description
In this role, you’ll support the delivery of effective information management practices across the organisation, working with colleagues to ensure information is well structured, easy to find, and managed in line with policy and legislation. You’ll contribute to the design and improvement of SharePoint and Microsoft Teams sites, provide clear guidance to users, and help ensure information is stored and maintained in a consistent and compliant way. You’ll also support the handling of Freedom of Information (FOI) and Environmental Information Regulations (EIR) requests, providing advice, managing processes, and assisting with responses and reviews.
You’ll be responsible for maintaining high standards of information governance and compliance, ensuring processes are followed correctly and continuously improved. This includes delivering training, developing guidance, and supporting projects to increase organisational maturity in information management. You’ll work closely with stakeholders across digital and business areas, take ownership of your work, and ensure that information is managed securely, accurately, and in line with organisational priorities.
Salary
New entrants to the Civil Service are expected to start on the minimum of the pay band. Internal rules apply to existing Civil Servants, i.e. level transfers move on current salary or the pay range minimum, transfers on promotion move to new pay range minimum or receive 10% increase. Either case is determined by whichever is the highest.
This role is being advertised at HEO Grade which has a salary of £37,579
Working Hours
Standard working week is 37 hours, part time at 30 hours or above, flexible working hours policy available.
Office Attendance
This role is contractually based at our office in Bristol, 10-minute walk from Temple Meads train station. We recognise and value the mutual benefits of hybrid working and have a flexible approach to in person attendance, which can vary dependent on the requirements of individual business units - the details of which can be discussed with candidates if invited to attend an interview.
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Person specification
We will assess your application against the Essential Criteria listed:
Essential Criteria
- Knowledge and experience of working with teams to support new ways of managing information.
- Experience of developing processes, training or guidance to support the introduction of information governance requirements in systems.
- Experience of balancing multiple priorities and dealing with ambiguity.
- Experience of working collaboratively as part of a multi-discipline team that includes technical experts and business end users.
- Excellent interpersonal and communication skills.
For guidance on how to structure your application please visit: About the application process, Civil Service Careers
Behaviours
We'll assess you against these behaviours during the selection process:
- Changing and Improving
- Managing a Quality Service
- Working Together
- Delivering at Pace
Technical skills
We'll assess you against these technical skills during the selection process:
Please complete the Lead sift criteria - maximum 250 words
Benefits
Alongside your salary of £37,579, Planning Inspectorate contributes £10,886 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
- Flexible working options, including flexi-time, part-time, compressed hours and home working if suitable for the role.
- A working culture which encourages inclusion and diversity.
- 25 days annual leave increasing by 1 day per year up to 30 days after 5 years, plus 1 privilege day to mark the King’s birthday. In addition to the normal bank holidays.
- Generous family friendly policies.
- Fast and modern IT kit which utilises Windows 11 and Microsoft 365, enabling seamless working from home and collaboration across teams.
Things you need to know
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.
Application
Complete the online application form on Civil Service Jobs which requires the following information:
- A CV: The CV section lets you share your job history. List your jobs, how long you worked at each, and briefly describe your roles and duties. Make sure to show how your experience matches the essential criteria of the job you're applying for. Type or paste this information into the 'Employment History' box in the online application. You can't attach your CV.
- A Personal Statement (750 words max): The personal statement lets you explain why you're a good fit for the job in more detail. Use it to show how you meet the essential criteria listed in our advert.
- A Statement against the Lead Sift Criteria (250 words max): This statement should give evidence against the Lead Sift Criteria listed below.
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If there are many applications, we might use a lead sift. This means we'll first check if you meet the key requirement listed below. If you don't, we won't review the rest of your application.
Knowledge and experience of working with teams to support new ways of managing information.
All shortlisted candidates will be advised of the outcome shortly afterwards.
Interview
If You Are Shortlisted, You Will
- Be asked to attend an interview to have a more in-depth discussion about your experience and suitability for the role
- Interviews will be a blend of behaviour and experience questions
- Need to prepare and deliver a presentation
Candidates who pass the shortlist stage will receive full assessment details with their interview invitations.
Other Information
- Shortlist Date: w/c 13th July 2026
- Interview Date: w/c 20th July 2026
Interviews will be held remotely using MS Teams. The interview will not be recorded or retained, other than usual interview protocol and in line with Civil Service Jobs privacy notice.
A reserve list may be held for a period of 9 months from which further appointments can be made.
Candidates who demonstrate strong potential and future readiness but score just below the required level at interview may be considered for alternative positions. These roles may be at a lower grade but align with their skills and offer opportunities for growth.
We encourage all candidates to make themselves familiar with the role and what we will be assessing you against which is detailed in the Person Specification.
ID and Documents
If the job needs specific qualifications or memberships and you get the job, you'll need to send scanned or photographed images of them before you start.
We must check that any successful candidates are allowed to work for the Civil Service before we employ them. If successful, you will be asked to do a right to work check using identity document validation technology (IDVT) through the services of an Identity Service Provider (IDSP), Civil Service Jobs. If we are unable to confirm your right to work and through the IDVT we will need to do a manual right to work check using original documents with you in person.
Visa Sponsorship
The Planning Inspectorate cannot offer Visa sponsorship to candidates, we do not hold a Visa sponsorship licence.
Disability Confident Interview scheme/Reasonable Adjustments
The Civil Service values diversity and offers equal opportunities. We have a Disability Confident Interview scheme for candidates with disabilities who meet the job's minimum criteria. We will also provide reasonable adjustments to all where possible. For more information please see Reasonable Adjustments, Civil Service Careers
Feedback will only be provided if you attend an interview or assessment.
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