Financial Ombudsman Service
Information Rights Adviser
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Information Rights Adviser
- Contract: 12-month fixed term contract
- Working hours: 35 hours per week
- Salary: From £42,445
- Location: London Docklands, Hybrid
- Reporting to: Information Rights Supervisor
By joining our team, you'll enjoy the best of both worlds – hybrid working and the collaboration of a great office environment. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office. As well as extensive opportunities for personal and career development.
About Us
The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers.
What You’ll Do
- Provide clear written responses to customers looking for answers to enquiries which are often demanding.
- Be confident speaking to individuals over the phone to help them understand how we’ve processed their information.
- Review large amounts of information relating to different product areas daily.
- Be excellent at paying attention to detail so that we won’t disclose information that we shouldn’t be – in line with the legislation.
- Get to grips quickly with our processes and redaction tools – so that requests are handled promptly and appropriately.
- Make balanced and measured decisions about what information to share with a customer and what to withhold – and your rationale will be documented in a structured way – so that we’re able to justify the way we’ve processed requests to customers and the regulator, the Information Commissioner’s Office (ICO).
- Spot complicated or sensitive requests and work with colleagues across the organisation to give the right response.
- Be on the lookout for best practice, always considering how we can use the latest developments to continuously improve how we deal with information requests.
- Work flexibly across the team when demand requires so.
Minimum Criteria
- Experience in a similar role focused on data protection, GDPR compliance and SAR requests, ideally including employee SAR requests
- Demonstrable experience dealing with service complaints
- Customer service experience
- Strong analytical and problem-solving skills, with the ability to assess risks and provide solutions
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It would also be nice for you to have
- Attention to detail and a methodical approach to work
- Proficiency in using data protection and privacy management software / tools
- Dealing with confidential and sensitive information quickly and effectively
- Experience of working in the financial services sector
Why You'll Love Working With Us
We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust.
- Wellbeing: [Health plan, gym memberships, mental health support]
- Growth: We invest in your future with [courses, mentorship, promotions]
- Culture: Diverse. Inclusive. Collaborative. Fun.
We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:
- 25 days holiday entitlement, with the option to buy extra or sell days
- Generous pension
- Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
- Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
- Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
- Gym membership discounts, and a fully equipped on-site gym open 24/7 in London only
Let’s Make This Easy
Apply with your CV and a short supporting statement. Applications need to be submitted by 23:59 on 23rd July 2026
The next stage would be a phone call with someone from the Talent Acquisition Team
Final stage interviews will take place on 6th and 7th August via Microsoft Teams
Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now!
A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.
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The Financial Ombudsman is an Equal Opportunity Employer
We celebrate diversity and are committed to creating an inclusive environment for all team members. We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.
Please click on the link below to find out more https://www.financial-ombudsman.org.uk/who-we-are/aims-values/diversity-inclusion
Don’t miss out be part of the journey and take advantage of this opportunity.
Authenticity of applications
We value authentic personal applications. If we determine that your CV or supporting statement was generated using AI tools, your application may be withdrawn from consideration.
Who we are…
With fairness at the heart of everything we do, we embrace difference and treat everyone as equals. We’re a diverse organisation, but something we all share is our values. They’re central to the way we work – and work together.
We’re an independent, not-for-profit organisation that sorts out disputes between financial businesses and their customers. We do this by making decisions that are fair – and feel fair to both sides.
The Financial Ombudsman Service is an equal opportunities employer. All applicants will be treated in a fair and equal manner and in accordance with the law, regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation.
We’re committed to being a great place to work – attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints.
You can read more about Diversity and Inclusion.
We are proud to be a Disability Confident Leader. Disabled applicants who fulfil the minimum criteria for the role will be progressed to the next stage of the process. Do let us know of any reasonable adjustments you need. You will need to demonstrate that you meet the minimum criteria in order to qualify for the Disability Confident scheme.
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