Mitie Cleaning & Hygiene Services
Information Support Administrator (ISA)
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Job Title: Information Support Administrator (ISA)
Contract: Fixed Term Contract
Type of Employment: Full Time
Hours: 37.5 hours per week
Salary: £24,852.65 per annum
Shift Pattern: Mon to Fri 0730 and 1600
Location: HMS Raleigh, Trevol Road, Torpoint, Cornwall, England, PL112PD
An opportunity to join an experienced, versatile team, delivering first class computer based administration services to our world class Armed Forces personnel.
Position Overview
This is an on-site position and will be based at HMS Raleigh, Torpoint, providing computer-based administrative support to the site from the Information Hub (iHub). You will be working on the Ministry of Defence Network (MODNET) utilising up-to-date Microsoft Office 365 productivity and collaboration tools alongside more bespoke IT packages.
The Information Support Administrator (ISA) is responsible to the iHub Manager for the handling of information to enable it to be stored, archived, located and retrieved efficiently, whilst ensuring its integrity.
Main Responsibilities
Act as a focal point for MODNET administration services, promoting best practice, and delivering the contracted requirement to the appropriate quality standard.
Facilitate the efficient and effective processing of corporate information and knowledge in accordance with MOD Information Management (IM) policy. Supporting records management activities including the transfer of records to the appropriate authority or their destruction/deletion as required by MOD policy. Manage MODNET user accounts, software and asset requests. Advise on the administration of Team Site Collections. Management of Group Mailboxes (setting up, closing down, and managing any changes). Controlling unit wide announcements in regards to MODNET and IM policy, distributing the information in the most effective manner. Ensure all activities are carried out in full compliance with current Health and Safety Regulations and the General Data Protection Regulations (GDPR). Undertake any additional tasks as determined by the Line Manager, including support/cover for other Administrators when required.
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What We Are Looking For
The successful candidate will be well-organised, precise, confident with credible communication skills readily able and willing to contribute at all levels. In addition, the individual will need to be versatile, intuitive, and professional with good judgement and absolute integrity and discretion. Pro-active and persuasive when required and responsive to changing needs of the business and demands of the customer, while remaining calm under pressure and self-motivated, the incumbent will be reliable and well presented, giving a positive image of MITIE company values. In addition, the following is needed.
Proven track record of delivering quality administration and service with customer facing experience. Persuasive and credible verbal and written communicator with the ability to develop close working relationships. Sound administrative experience with good organisational and motivational skills and a high degree of integrity. IT literate with a good working knowledge of MS Office applications. Understanding of the General Data Protection Regulations (GDPR) and the Date Protection Act (DPA). Good standard of education.
Additional Information
MOD security clearance and DBS Standard required. To meet national security vetting requirements you will normally need to have been resident in the UK for at least 3 years to gain a Counter Terrorist Check, 5 years for Security Clearance and 10 years for Developed Vetting prior to the date of application. All Developed Vetted posts are required to be UK Nationals.
Proof of right to work in UK essential.
The Contract operates a 37.5 hour working week between the hours of 0730 and 1600 Mon to Fri only.
Required To Wear Approved Company Work Wear.
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
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When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .
Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
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Together our diversity makes us stronger.
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