The University of Edinburgh
Information & Support Assistant (EdHelp)
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Job Description
Grade UE04: £26,093.00 - £28,778.00 per annum, pro rata
Information Services Group / Help Services / User Services Directorate
Part-time: 20 hours per week
Open-ended (permanent) contract
Your next step starts here.
Join the University of Edinburgh and you’ll be making a difference to everything around you. You’ll do meaningful work, grow and progress, be rewarded and recognised, and benefit from our strong commitment to your wellbeing. There are so many reasons to join us.
In Professional Services, we support the University’s research and teaching, offering many career and role specialisms.
The Opportunity
We are looking for a part-time Information and Support Assistant to join our friendly and welcoming EdHelp Team. This permanent position is based at Moray House Library in central Edinburgh, just a few minutes’ walk away from local bus routes and Waverley train station.
The Information and Support Assistant will work 20 hrs per week; working hours are Monday - Friday 1pm-5pm making this role ideal for someone who has to balance work with other commitments.
What The Job Involves
- Providing frontline support to students, staff and visitors of the University across a range of services including Library, IT, Student Finance and Student Administration
- Giving excellent customer service while offering face-to-face and online help and information to users
- Shelving and shelf checking, and supporting our Scan & Deliver service amongst other collections work.
- Managing a high volume in-person and online enquiries, working flexibly in order to respond to shifting service needs
- Resolving user queries whenever possible, passing on those which require more specialist help
A Bit About You
- Customer focussed with proven customer service skills
- Ability to quickly learn new IT applications and business systems in order to support users and resolve common issues
- Well-developed written, verbal and interpersonal skills
- Ability to problem solve and be accurate and methodical
- Ability to manage a high volume of enquiries both face-to-face and online
- A proven ability to work well independently and as part of a team
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As part of the University, you are a part of our community. We are looking for people with drive, determination, and a passion for what they do. We are a place where everyone is welcome and offer a range of policies and benefits designed to support you in building the right meaningful and personalised flexibility for you.
A career with us has a range of other benefits that can be tailored to your lifestyle:
- Working within one of the world’s leading universities
- Variety every day
- Responsibility and autonomy
- Contributing to the work and purpose of the University
How To Apply
View the full job description here
Please Include The Following Documents In Your Application
- CV
- Cover letter with a statement of case to evidence how you meet the criteria of the post
Applications by CV only will not be considered.
As a valued member of our team, you can expect:
- A competitive salary.
- An exciting, positive, creative, challenging and rewarding place to work.
- To be part of a diverse and vibrant international community.
- Comprehensive Staff Benefits, including generous annual leave entitlement, a defined benefits pension scheme, a wide range of staff discounts, family-friendly initiatives, and flexible work options. Check out the full list on our staff benefits page and use our reward calculator to discover the value of your pay and benefits.
Championing equality, diversity, and inclusion
The University of Edinburgh holds a Silver Athena SWAN award in recognition of our commitment to advance gender equality in higher education. We are members of the Race Equality Charter, and we are also Stonewall Scotland Diversity Champions, actively promoting LGBT equality.
Prior to any employment commencing with the University, you will be required to evidence your right to work in the UK. Further information is available on our right to work webpages.
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On this occasion the University will not consider applicants requiring sponsorship for this role. International workers will therefore only be able to take up this role if they can demonstrate an alternative right to work in the UK.
Key dates to note
The closing date for applications is 27th July 2026.
Unless stated otherwise, the closing time for applications is 11:59 pm (UK time). If you are applying from outside the UK, the closing time shown on our adverts will automatically adjust to your browser’s local time zone.
Interviews will take place week beginning 10th August 2026
About Us
As a world-leading research-intensive University, we are here to address tomorrow’s greatest challenges. Between now and 2030 we will do that with a values-led approach to teaching, research and innovation, and through the strength of our relationships, both locally and globally.
About The Team
The User Services Division (USD) is the largest of the divisions in Information Services and comprises six service sections, namely:
- Help Services providing frontline help across all IS-managed services at the Main Library and Site libraries.
- Operational Services running the IS Helpline for all IS-managed services and providing expert IT support and service delivery on desktop and personal computing.
- Library Academic Support, responsible for advice and consultancy on all library services and providing regular liaison and review with each of the Schools.
- IT Consultancy, responsible for advice and consultancy on all IT services and providing regular liaison and review with each of the Schools.
- Relationship Management, responsible for maintaining an ongoing level of engagement between the University community and Information Services Group (ISG) on all IT services with regular liaison and review with each of the Schools/Units.
For further information about the User Services Division visit the [User Services Division webpages](Opens new browser tab).
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